SUV rental in Maplewood, NJ

This car was fantastic for the price, and did everything I needed it to during my work trip in NJ. The host, Sherika, is wonderful and was flexible and very accommodating with pickup and drop off arrangements. 10/10 sooooo much smoother than a rental counter hassle.

I had a wonderful experience with this host and the co-hosts! Our flight landed a little earlier than scheduled, and since we had already cleared U.S. immigration in Canada before departure, we were able to get through the airport much faster than expected. As a result, we wanted to pick up the car earlier than our scheduled reservation time, and they were kind enough to accommodate our request. There were a few complications with Turo’s system. Since my booking was non-refundable, the option to extend the reservation was disabled. Interestingly, Turo’s AI support was surprisingly good at understanding my situation and explaining why the option wasn’t available. However, although it promised to connect me with a human agent, I never actually heard back from anyone. I had to explain the situation several times, but throughout the process, the host and co-hosts remained incredibly friendly, patient, and easygoing. As our scheduled return time approached, I realized that traffic might prevent us from getting back on time. I started contacting Turo well in advance to figure out our options, but ultimately needed the host’s assistance again. The host personally called me and walked me through the available options. Since we couldn’t make it back by 7 PM, we followed their instructions and returned the car to the designated parking lot. The return process turned out to be very straightforward and convenient. The parking office staff were also reasonable, friendly, and easy to deal with. One important reminder for future renters: Don’t forget to take photos of the dashboard, including the mileage and fuel level, as well as the exterior and interior of the vehicle before returning it! Although the host was only available until 7 PM, they genuinely did everything they could to help us during their business hours. I truly appreciated their flexibility, clear communication, and willingness to find solutions. Thanks to them, the beginning of my very first trip to New York went smoothly and was such a positive experience! We’ll be using public transportation for the rest of our NYC adventure, but I sincerely hope more travelers come across this review and choose to rent from this host. They absolutely deserve the business! A little advice for future renters: Please read all the instructions carefully and communicate with the host as early as possible if your plans change. Good communication makes everything easier for both sides! And of course, respecting the agreed mileage limit, returning the car with a full tank of gas, keeping it clean, and driving safely should go without saying. These are simply the basics of being a responsible renter. Thank you again for helping make our first New York experience such a pleasant one! Now, the only thing left is to make sure the toll charges from using E-ZPass are billed accurately. Hopefully, that will be just as smooth as the rest of the experience!

Car was great, no complaints there. My flight was delayed 2 hours and I had to adjust my pick up time. Since this was a prepaid rental, I could not shorten my trip for a refund. Car pickup was a bit of a hassle at Newark. Shuttle stop instructions were not that clear, as they said to look for the buses. Shuttle was not every 15 minutes as indicated and the dispatcher was slightly rude when I called a second time for pick up. The car was not waiting for me when I arrived at the remote parking lot and no Turo attendant was present to assist. I waited an additional 10 minutes for my car to arrive.

Great rental experience. Car is in great / new condition. Rental process was extremely smooth.

Makes the rental process very easy and is very accommodating. Will be looking to book with them again in the future. Thank you!

I absolutely loved this vehicle and Rafael was super communicative and accommodating. Beats using a regular rental car company hands down in terms of convenience, quality, and price. No doubt whatsoever. Thank you, Rafael. He even picked the car up curbside at the departure gate when it was time for us to leave. (I imagine that’s not always a possibility, but likely if you ask nicely 😁)

Very convenient pickup and drop-off. Great price. Friendly staff and car was reliable, clean and comfortable. Would pick this vehicle and team to work with again. Thank you.

Car was amazing. The customer care was on point. Will definitely be looking to doing business again. Thank you.

Communication with Henry and his team was excellent. They made pick-up and drop-off at Newark Airport extremely convenient and easy. The car had a few scratches and dings, which I photographed before beginning my trip, but nothing major. It’s not a new car, so it didn’t work with my newer phone charger, but the Bluetooth worked and the car drove well, so it wasn’t a big deal. My only minor complaint is that it smelled a bit like stale air freshener, but that wasn’t a dealbreaker for me, and I would happily rent from Henry again next time I land at Newark Airport. Thanks, Henry!

The car was perfect and just what I needed. But that’s secondary to the service! I had never used Turo before and it was essential that I have a car on a last minute trip for a funeral. I worries about the logistics for only a minute before receiving a personal and informative confirmation. Everything involved with transferring the car to me and then back to them was done smoothly and with accurate and immediate communication. What a system! I will never again rent from a traditional car rental agency. This system is awesome, and specifically these guys (Kagan) were fabulous! Thank you.

I had a great experience renting this vehicle! The car was clean, well-maintained, and exactly as described. The pickup and drop-off process was smooth and convenient, and communication was excellent throughout the rental. Even when I need to extend my trip date, I was able to do effortlessly. Everything went seamlessly, and I would definitely rent from this host again. Highly recommend!

I had an emergency and this rental process was so smooth I couldn't believe it. He was really responsive immediately! He was okay with me changing my time. Check in was easy! Drop off was easier, car is new, fresh smell, smooth ride. The price was perfect for a day. I will definitely rent again! Thank you for changing my day. It was horrible with my vehicle situation. Completely changed my mood with the process being smooth and the perfect host.

Very clean and well kept car that was easy to pick up from a lot near the airport. I really appreciated that there was a phone mount in the car, which seems to work with MagSafe phone cases. This car requires premium gas, which I didn’t realize until after I made the reservation. Not a big deal, but an important consideration if you’re traveling on a tight budget.

The best, very attentive and helpful, with this type of service you enjoy the trip more and you have more confidence, 5 stars fall short

The host was incredibly kind and thoughtful throughout the entire rental experience, making sure everything was smooth and comfortable. I highly recommend this host and would definitely rent from them again!

Best rental service in NJ! Use thin line often and always have great service thanks