Mitsubishi Outlander PHEV

Vehicle ran well. Easy pickup and drop-off and car was great on gas. Friendly and accommodating host(s). Would use again.

Kierre •

This was my request to Evouk after having a serious issue. He has not responded to my request, so I feel it’s fair that I leave this negative review. Also, in the description of the Mitsubishi Outlander, there was no mention of the fact that this car does not come with a spare tire. There was a flat tire repair additive and pump to fix a flat tire, but that is not a suitable solution for a tire that blows out!

The following is what I requested
as a solution to the problem:

“Overall, I’d love to leave you a great review, but we ran into a major issue with a blown-out tire during the rental.

The tire failed due to a structural defect rather than road damage, but when I reached out, the only option provided was contacting Turo support. Turo’s only solutions were to tow the vehicle back to you or to a tire shop—both incurring a $199 fee on top of the cost of a replacement tire. Since this was a pre-existing equipment issue rather than driver error, absorbing those costs wasn't fair or reasonable.

To resolve this fairly, I had a new tire installed so the car could safely remain in service. Since you now directly benefit from the brand-new tire on your vehicle, I am asking for a refund/credit of $211.

Please let me know how you’d like to process this reimbursement. Looking forward to resolving this smoothly with you.”

In spite of the lack of response or offering a solution for the tire issue, the car did perform well.

Shane •

I had a wonderful experience with this host and the co-hosts!

Our flight landed a little earlier than scheduled, and since we had already cleared U.S. immigration in Canada before departure, we were able to get through the airport much faster than expected. As a result, we wanted to pick up the car earlier than our scheduled reservation time, and they were kind enough to accommodate our request.

There were a few complications with Turo’s system. Since my booking was non-refundable, the option to extend the reservation was disabled. Interestingly, Turo’s AI support was surprisingly good at understanding my situation and explaining why the option wasn’t available. However, although it promised to connect me with a human agent, I never actually heard back from anyone.

I had to explain the situation several times, but throughout the process, the host and co-hosts remained incredibly friendly, patient, and easygoing.

As our scheduled return time approached, I realized that traffic might prevent us from getting back on time. I started contacting Turo well in advance to figure out our options, but ultimately needed the host’s assistance again.

The host personally called me and walked me through the available options. Since we couldn’t make it back by 7 PM, we followed their instructions and returned the car to the designated parking lot. The return process turned out to be very straightforward and convenient. The parking office staff were also reasonable, friendly, and easy to deal with.

One important reminder for future renters: Don’t forget to take photos of the dashboard, including the mileage and fuel level, as well as the exterior and interior of the vehicle before returning it!

Although the host was only available until 7 PM, they genuinely did everything they could to help us during their business hours. I truly appreciated their flexibility, clear communication, and willingness to find solutions.

Thanks to them, the beginning of my very first trip to New York went smoothly and was such a positive experience!

We’ll be using public transportation for the rest of our NYC adventure, but I sincerely hope more travelers come across this review and choose to rent from this host. They absolutely deserve the business!

A little advice for future renters: Please read all the instructions carefully and communicate with the host as early as possible if your plans change. Good communication makes everything easier for both sides!

And of course, respecting the agreed mileage limit, returning the car with a full tank of gas, keeping it clean, and driving safely should go without saying. These are simply the basics of being a responsible renter.

Thank you again for helping make our first New York experience such a pleasant one!

Now, the only thing left is to make sure the toll charges from using E-ZPass are billed accurately. Hopefully, that will be just as smooth as the rest of the experience!

Jiyoung •

Super easy pick up and car was great!

Holly •

Super easy pickup and return! Great communicative hosts! Car was clean and great to drive.

Krista •