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Bryan & Christi D.
Average ratings near Kailua, HI
Great experience! The car was nice and clean, and was perfect for our trip w/ a family a 5. Paul and Nicolette were great- very helpful! We would definitely rent again if we came back this way and would recommend to anyone who needs an suv rental...thanks!!!
Excellent service and communication, from time of rental request, to pre-arrival to Kona, to arrival for our family vacation, Joe's is above all 5-star plus. His vehicle is clean, safe, and runs well. Joe even threw in a things and places to go and see book for our family. Best regards Peter Lerma
Very responsive and hospitable car host. I was hesitant to use this service but I couldn’t have asked for a better experience. The car was perfect for my tall family, all our luggage, and the beach rental supplies. Their chairs(which were easy to carry as backpacks), snorkel supplies, and ice chest made our trip a breeze. I was grateful to not have to spend money and then trash things at the end. What a wonderful way to eliminate trash.
Little bit of a struggle when we arrived at the airport when finding the vehicle but Wesley was helpful in helping us find our vehicle rental. Vehicle ran good and was great for our family trip.
This was a perfect jeep for us as a family of four to explore the Big Island. Jodie also offers some great additional services such as itinerary planning, beach rental items and groceries to get you started. We didn’t need beach items, but took advantage of the other services and they were a tremendous help! Everyone we interacted with from Jodie’s group was helpful and made our trip so smooth. The pick up and drop off at the airport was flawless and I am not sure I ever want to rent a car from a car rental company again! I give this Jeep and everything else 5 stars and would give more if I could.
Joseph and Terra were the best! Extremely flexible and easy to communicate with. The Jeep is in great shape and is the perfect vehicle for adventures. They also provided a cooler bag to keep our drinks, beach chairs, and a mini speaker. We had the best time cruising the Jeep all around The Big Island! Our vacation was a success! Thanks to Joseph and Terra for the rental.
Fantastic experience, Mahealani is the best to rent from, she is so quick to reply to messages and her information is spot-on with directions. It was a pleasure to rent from her. I only wish she had rental vehicles everywhere I need/want to travel. Her vehicle is immaculate and in perfect working order. Mahalo nui loa ia 'oe!
Damien was super friendly and flexible on pick up and drop off! Perfect rental for family adventures on island.
Fantastic experience with Jodie and her lovely X5. Jodie was very responsive to messages and added some great suggestions for our trip. She coordinated drop off & pick up at the airport which made thing so much easier for a very reasonable price. The SUV was fantastic! Clean, spacious and in great condition! Loved the extra space of the SUV and 3rd row seat for space for 7. The 3rd row is best for kids. Apple CarPlay made connecting my iPhone super easy. I highly highly recommend her and the X5! Thank you!!
Adrianna was awesome! I had never done Turo before and was hesitant but because the Big Island had no rental cars available from traditional rental companies I had to go with Turo and Adianna. You know what? When I come back to the Big Island I will only rent a car from Adrianna! She communicated great, easy pick up, easy drop off, and the car was great. With her there was no rental car shuttle, no lines, no BS “up-selling”, so much smoother and faster than traditional rental car places. The car (Kia Soul) worked great for a family of 4 and was only tight to/from airport. After that it took us everywhere we needed to go in comfort. Use Adrianna, you wont regret it!
Drop off and pickup went smoothly with quick communication, and it was a fantastic vehicle for our family of 6 to explore Big Island! The hard case topper accommodated any additional space we needed for luggage. Absolutely a 5-star experience and we are so grateful to have had this vehicle, especially in the midst of rental car shortage!
We had a family of 8 use Alealani car for several days and we absolutely loved her car. It was very comfortable and I was able to drive around Kona without any issue. She was an excellent communicator and was available at any time to answer our questions. Based on our experience, I would recommend her car rental service.
Jonathan was super friendly, punctual, great communication. The car was perfect for our family of 5 (plus 5 large bags). Extremely convenient pickup & drop off - way better than legacy car rental companies. Highly recommend!!
The car and service were great. It was nice having the chairs and umbrella with the car to avoid an extra trip to the rental shop.
Brianne was absolutely amazing. Her car was spotless. She picked us up at the airport, which made it much easier then a rental. She thought of everything. She included: phone chargers in center console, extra masks and sanitizer in glove box, beach chairs, a Yeti bag complete with Yeti towels, cups and thermos and a beach umbrella. Prior to the trip we messaged back and forth several times and she so helpful and comforting since this was my first time using Turo. I could not have been happier with the car and Brianne. At the end of our stay she met us by our condo and drove us back to the airport. When she found our my husband was flying out much later than me, she allowed him to keep the car for awhile longer. She truly went above and beyond. I truly can't sat enough or thank her enough. Thank you Brianne.
Excellent rental. It made my week long trip to Kona 10 times better. It was detailed before I got it, not a spec of dust anywhere. Looked brand new. Dropped it back off in the same location. I would not only rent from Bethany again but ill try her first the next time I come.
Tom and his team made our rental experience extremely easy. The car was clean and ready at the airport when we landed. Instructions were clear and simple for pick up and drop off. We also got plenty of tips about things to do while on the island. Thanks for a great trip!
This 2017 Chevy Yukon was essentially brand new and very well maintained. It had all of the amenities one would expect from a large SUV and we were comfortable as a party of 6 people with plenty of room for luggage. Kelsie was great and met me as soon as I landed. I estimate that I saved at least 2 hours avoiding the awful car rental lines currently in Kona. This was a huge benefit after a 6 hour flight. I would highly recommend Kelsie and her Chevy Yukon.
Mahalo to David and his team for making my rental experience effortless. The entire process was smooth and a great way to begin our vacation. I will definitely use them again. A hui hou Deborah G🌺
Awesome rental overall! Mark was super responsive and flexible during our trip. The Jeep was nice and clean and it was the perfect vehicle to get us around the island. Would definitely rent with Mark again in the future.
This was my first rental through Turo and I glad I did. Claude ( the owner of the vehicle) went above and beyond to help me with my trip on things to do in the Island. Vehicle is fairly new and it was great on gas. I recommend this vehicle to everyone.
This was by far the best Turo experience we've had. Erick went above and beyond to accommodate us. He provided some important items that made our experience on the island even more enjoyable! He is quick to reply. The car was immaculate and perfect for our family! There was not one thing he missed...extra masks, sanitizer, phone holder, beach chairs, cooler...awesome! Hope to rent from Erick again!
Car was amazing (lots of useful bells and whistles helpful for an unfamiliar ride), but honestly the best part of the rental experience was Timm. He provided us with detailed instructions on picking up/returning the car, had water and other essentials waiting, and gave us a phenomenal demonstration of the vehicle before we departed for our journey. I would rent a vehicle from Timm even if was not as nice.
Laurel kept the entire process simple. Picked up and returned at the airport. Big SUV with plenty of room for my family and my wife's excessive packing lol. Will definitely rent from Laurel again.
Great ride. Car was super clean with a full tank of gas and easy to find after getting out bags. Smooth ride during our vacation and the direct drop off at the airport beats a rental car shuttle any day. Highly recommend.
Such an easy pick up and drop off and the car drove great! Darren was also super responsive and helped give us tips on where to eat and snorkel on our trip. The car comfortable fits 6 without all the luggage. Highly recommend this over big car rental services!
Scott is excellent to work with and professional. He had the Jeep delivered early and clean. The Jeep worked well for our trip and was reliable. Scott cares about your rental experience and goes out of his way to ensure your trip is easy. Thanks Scott for an awesome rental. We look forward to renting from you again. With Aloha-Peter
Perfect location in Kailua, just what our family needed to get around the Windward side!
Great rental. Worked perfect for our trip to Oahu. Easy to drive and great on gas. Thank you so much Jona !
Jeffrey was awsome. He contacted me back right away when I informed him that I was renting his car. It was my first time using Turo so I was a littleskeptical. He made everything easy for my trip. Met me at the airport as soon as my flight landed and off I went. The car drove very well with no issues throughout my trip. I definitely recommend Jeffrey car service to anyone interested. Thanks Jeffrey for making the process hassle free!!!
Ben was great! he treated us like family and went out of his way to meet our needs. The Wrangler is an experience of its own and made the trip a lot better in so many ways, this vehicle is the way to go for the Islands! Definitely coming back.
We will definitely use Phillip again. He was an amazing host! The car was clean, well maintained (like new), the AC worked super well, Phillip was easy to reach and very accommodating. And, he left the most thoughtful souvenirs in the car for us. We will NEVER use a rental agency again! If you're looking for a rental make sure you call Phillip!!!!
We rented this car on the Big Island of Hawaii from 6/21/21-6/25/21 from Brianne - the car was beautiful, sporty, clean and drove well. Also, Brianne was an absolute pleasure to work with as she was not only a very kind and considerate person but she also went above and beyond to be accommodating and helpful to us.:). We highly recommend both working with Brianne and her nice BMW X3 for anyone’s car rental needs on the Big Island of Hawaii! You won’t be disappointed.
Shigeru was responsive, quick, and made my first Turo rental so smooth. The car was exactly as described, very clean, parked really conveniently for my arrival at the airport, and was great for my time on Big Island. I’d happily rent this car again!
Matthew’s car was spotless and so clean. It was a refresher from our last Turo rental in Maui. The AC was so cold and the car was comfortable. Pick up was so easy with the instructions and pictures he sent. Would definitely recommend and use again! Mahalo!
Great Jeep! Really nice car to drive around in big island of Hawaii. Curtis is really easy to work with. We had a smooth and pleasant rental with him.
I had a difficult time finding a rental car and Turo was recommended by a friend. It was a great option, the experience was very positive andI will use Turo again.
Great car! Took us everywhere we needed to go and had the best AC in Kona which we really appreciated! Would rent again!!!
Such a smooth process! The car was great, and the experience was awesome. This was a fun car to drive with lots of room for the family and snorkel gear. The navigation system and heads up display made it easy to get to where we wanted to go. We made a couple minor changes to our trip and the owners were great communicators and were very accommodating.
Great experience. Katherine was communicative and on time. Car was clean. We preferred Turo over a car rental company.
Hung was very helpful throughout the process and helped me set up a vehicle transport to help make my departure so much easier than it would have been otherwise. The vehicle was clean and in great working condition. We have no complaints at all for this rental. Thank you!
Trip was great. Samuel made like lip and drop off easy for us traveling with kids. Perfect car to load up for beach days. Highly recommend renting from him.
Our first time using Turo and it went effortlessly. Great host! Very clean car and very communicative and no worries at all. Timing was easy and much faster than a regular rental car agency. All thumbs up.
Jamie was AMAZING! Truly the best to work with. She was so helpful and having her jeep to explore the island was a blast! If I could give her ten stars I would! You can’t go wrong renting from her…Mahalo, Jamie!
Great car for our family. Easy to work with. Super helpful accommodating our drop off request. Highly recommend on your trip to the big island.
I would give this car 4 stars only because it wasn’t a perfect vehicle. But I gave it 5 stars because I felt like it was a great rental especially for what I paid for it. During Covid times when rental cars were scarce and when you found one, it costed an arm and a leg, I found this one at last minute and it was the most affordable price for the type of vehicle I was looking for. The first thing I noticed was the gas pedal doesn’t press smoothly. I drove it barefoot so I felt a barely noticeable stick at several points as I pressed the pedal. I asked my husband to try and drive it to see if he felt the same thing. He drove it with sneakers on and didn’t feel it at all 🤷🏽♀️. It didn’t affect the driving and it didn’t feel like a safety issue at all. I just wanted to note that. The car was very clean and we loved the sun shade it came with. It helped for us to find the car a lot easier when we parked it. The windshield was obviously cleaned but whatever they cleaned it with left streaks that made it an annoyance when we drove in the rain. Luckily I had my Norwex glass cloth so when we got to the store, I wet my cloth with the rain and cleaned the inside and outside of the windshield with it and then it was crystal clear. Also, the buttons on the drivers door that controls all windows does not all function well. The front passenger, and the the back driver’s side window buttons can roll the windows down, but they do not roll the windows back up. You have to actually roll the windows up using the buttons on the door itself. The other window buttons work properly. I didn’t think these were really inconvenient but when it started to rain, I tried to roll the windows up while I was driving and after a few tries, I finally told my husband and child they had to roll the windows up themselves. The instructions for pick up and drop off was easy and very convenient because it was at the airport. She was already there at the airport when I landed and she met me at the exact time to drop off. She was also extremely friendly and easy to communicate with.
Vasyl was easy to communicate with, reliable and friendly. The car was as described. It was nice to have him meet us to get us the car and easy to drop off. The car is a little older, but it did the job. The front right headlight went out occasionally, when tapped on, it lit back up. We had a large party, so it was a size car that we needed and couldn’t get thru rental agencies. Great to skip those lines and upsells! I would recommend him and would use him again!
Malia was a perfect host. Car was able to accommodate our family. Will defiantly look her up on the next trip
Claude’s Kia was awesome! Great way to get around Kona and has all the essential smart features to make travel easy. Claude was so great and made the rental process seamless. Highly recommend!
The team of Lisa, David & Loralee were amazing! Pick-up and drop-off was seemless & stress-free! My wife and I with a little one in tow enjoyed the newer and clean luxury vehicle! The value and price of what you get renting this vehicle is practically unmatched on Turo for the Big Island in my opinion. Great trip-Great vehicle. Just like it should be! Aloha!
If I could put 10/5 stars I would! This rental was amazing! We flew in and didn’t have one booked so we search and found this one! Thank goodness it was available! We had 6 people and it seats 7 so it was perfect! This vehicle was perfect!!! Without it we wouldn’t have been able to see the full island! We are so thankful and would recommend this to ANYONE!! The service was wonderful as well, super responsive and got the car to us early!! Honestly amazing!
car is very new and feel great to drive. Shigeru is a very guy and arranged processes very well. It is easy to get the key and put it back. it is much simpler than renting a car from regular car rental. I am pretty happy to find Turo to rent a car. thanks. Ping
Great car to rent. The gas mileage is good and it's basically brand new. I do recommend insurance coverage through turo because most credit card companies will not cover peer to peer rentals.
Emily really made this process super easy for us and would rent her car every time we’re in town over any rental agency. Also her car was perfect for 6 of us with 7 bags and couple of backpacks. Super smooth drive and no issues at all.
Scott was very helpful and communicative throughout the rental process (It was my first time renting from Turo). The car was exactly as described, and in a very clean and good condition. It was so much fun driving a Rubicon around the Big Island. I would definitely recommend Scott, and would rent from him again.