Question 1

What do I need to book a car on Turo?

Accepted Answer

To book a car on Turo, you must create a Turo account, be 18 years old or older in the US, 21 years old or older in the UK, 23 years old or older in Canada, have a valid driver’s license, and get approved to drive on Turo. When you’re booking your first trip, you’ll go through a quick approval process by entering your driver’s license and some other information. In most cases, you’ll get approved immediately, and you’ll be set for every future road trip, business trip, and family vacation!

Question 2

Do I need my own insurance?

Accepted Answer

No, you don’t need personal insurance coverage to book a car on Turo. In the US, any personal insurance you may have that covers damage to the host’s vehicle would kick in before your protection plan, except in limited situations for trips booked in Maryland. When booking a car in the US, you’ll choose between three protection plans — Premier, Standard, or Minimum — to get the level of coverage that’s right for you. With each plan, you’re covered with third-party automobile liability insurance provided under a policy issued to Turo by Travelers Excess and Surplus Lines Company — $750,000 for the Premier plan.* In New York state, you’ll also choose between Premier, Standard, or Minimum. With each plan, you’re covered with liability insurance of $1,250,000.** Protection plans for New York trips also include access to roadside assistance, priority phone support, and 24/7 customer assistance. When booking a car in Canada, you’ll choose between three protection plans — Premier, Standard, or Minimum — and with each plan, you’re covered with liability insurance purchased from Intact Financial Corporation in Alberta, Nova Scotia, Ontario, and Quebec, and Insurance Corporation of British Columbia (ICBC) in British Columbia — up to $2,000,000 for all plans.*** When booking a car in the United Kingdom, you’ll also choose between the Premier, Standard, and Minimum protection plans. Each plan includes different limits of financial responsibility for physical damage, but all three plans include up to £20,000,000 coverage under a third-party automobile liability insurance policy provided by Aioi Nissay Dowa Insurance UK Ltd. via Turo broker Aon UK Ltd.***

Question 3

Can other people drive a car that I booked?

Accepted Answer

Yes, multiple guests can drive the car you book on Turo, as long as they are all approved to drive. The primary driver (whoever booked the car) can add additional drivers with no fees or additional charges. Only the primary driver can request to add drivers; Turo hosts cannot do it for you. We encourage you to request to add additional drivers before your trip starts, though guests in the US and Canada can request to add a driver while a trip is in progress. To speed up the process, have your additional driver create a Turo account and get approved to drive before you request to add them. All drivers must have a valid driver’s license and meet the age requirements for the car you’ve booked. You can request to add drivers via the “Trips” tab in the Turo app without additional driver charges or extra costs.

Question 4

How do I get discounts when booking a car?

Accepted Answer

Many Turo hosts offer discounted prices for weekly and monthly trips, as well as “early bird” discounts for trips booked a week or more in advance. Get the best deals and lowest rates possible by booking longer trips, at least a week in advance.* On your Account page, make sure you’ve checked the box to receive email notifications, and enable push notifications from the Turo app in your phone settings — we’ll send you occasional promo codes, discounts, and deals! *See more about promotions & discounts

Question 5

What payment methods does Turo accept?

Accepted Answer

Turo accepts most credit cards issued by major financial institutions, including American Express and Discover cards, as well as debit cards with a Visa or Mastercard logo that are linked to a checking account. Apple Pay and Google Pay on mobile devices are also accepted, but Turo does not accept cash or checks as valid payment methods.

Question 6

What is the cancellation policy for guests on Turo?

Accepted Answer

You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee. In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account — your choice.

Question 7

What are the cleaning and safety policies on Turo?

Accepted Answer

Under the enhanced cleaning policy, hosts are required to clean and disinfect their vehicles thoroughly before every trip, so you can feel safe and comfortable behind the wheel. Turo hosts have access to training materials on enhanced cleaning practices to help prevent the spread of COVID-19 or other viruses.

Question 8

Can I get my car delivered to me?

Accepted Answer

Yes, many hosts offer delivery to travel hubs like airports, train stations, and hotels, or to custom delivery locations. There are cars available on Turo near hundreds of airports, or you can have your car delivered for pickup and return at your hotel or vacation rental to save time and hassle. Some hosts offer free delivery, while others set their own delivery fee.

Question 9

How can I drive unlimited miles during my trip?

Accepted Answer

Some hosts offer unlimited distance for a trip; others set a daily distance limit. On the vehicle pages, you’ll see the total miles or kilometres you’re allowed to drive under the heading “Distance included.” You can find cars offering unlimited mileage with every trip by using the “Unlimited distance” filter.

Question 10

Are there cars available near the airport?

Accepted Answer

Yes, you can find cars available on Turo at locations near most airports. After arriving at the airport, have your car delivered for pick-up and drop off at your hotel or the address of your vacation rental to save time and hassle.

Question 11

Is Turo a rental car company?

Accepted Answer

No. Unlike rental car companies, Turo is a peer-to-peer car sharing marketplace where you can book directly from trusted local car owners in the US, Canada, and the UK. Turo does not own any vehicles — Turo hosts share their own personal cars and set their own prices, discounts, vehicle availability, and delivery options.

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