Car rental at Lubbock Preston Smith International Airport (LBB)

Best experience I’ve had with the TURO car rental process. Communication was 5 star. Paul is a true professional. I had no problems with the car throughout the week. I was confident that if anything went wrong, he would be available with a list of trouble shooting instructions. Great price, great car, great communication.

The Nissan Altima was great. Good mpg, clean, lots of power, great response time. The car needed to be picked up at an off site location called, economy car rental at 2367 India street. A proximity 2 1/2 miles from the airport. You will need to find a ride to their location. The price of taxi will be $30, however we took the free shuttle to the car rental center then walked 20 minutes the rest of the way. The team at this location did a great job, fast, friendly, polite, and after returning they able to offer a ride back to the airport. We would rent this Altima again, and I would recommend this vehicle.

Easy pick up and drop off. Car was very clean inside. A/C blows super cold even when it's 100 degrees out!! The windows are not tinted so I suggest bringing your own sun shades if you are going to be parked anywhere but the shade in the summer. Luckily I had those and that made my trip much better. The flip down visors do have the extenders to help block sun while driving thankfully. Charging prices are comparable to current gas prices - about $45 to get 250 miles of charge over a few sessions which is the same as I get from a full tank in my Toyota Yaris. This car DOES have the CHAdeMO fast charge input so it's 30-50 seconds per mile to charge depending on the fast charger & whether you're running the car (AC/radio) or it's fully off. Radio speakers were a little blown out so I had to adjust some settings to listen to my audiobooks but it was easy to do. I had no problem driving from the pickup spot to Kyle, then to the airport, and back into town without needing a charge which was about 90 miles, mostly highway. Just like any Turo rental make sure to take your own photos at pickup and drop off since scratches and such aren't usually documented after every drive by the car owners which seems standard in my experience. Overall a great deal, best price in town especially for a last minute rental. I requested the rental at 9pm on a Tuesday after my personal car died and was able to get this the next morning with no issue. Will definitely keep them in mind when I need a rental near by. Thanks again!

Directions were very precise for both pick up and return (although I didn't realize there was an additional step to checkout in Turo). Car drove great and it was perfect for our trip. Will definitely rent via Jonathan if we are back in PHX. Better experience than renting from the big car rental companies

Kush was flexible and kind. Making the pickup and last minute car rental process easy!

I love the rental cars from Mohammed. He and his staff is friendly and helpful. The cars are small and good at gas. I would suggest anyone to rent a car with Mohammed.

First, I contemplated leaving a 4 star review for a few reasons. However, the prompt response to the issue with the original vehicle reserved, partly due to luck that someone happened to be onsite with the car, and the flexibility with returning the vehicle without requiring washing and vacuuming is deserving of some grace. The price for 5 day/4 night rental was fantastic, around $150 total. I certainly didn't expect a car in pristine shape for the cost. This car is a part of a Turo "rental company" fleet. It seems like a company that buys cheap, used cars to rent out. There are 12-15 cars parked behind a strip mall 8-10ish minutes from the airport in an area I was glad we were picking up and dropping off midday rather than the evening. The hybrid we originally reserved had stained seats and a lot of cosmetic wear. One tire looked like it was on a spare wheel and didn't have a lot of life left, honestly. A lot of the roads in San Diego aren't exactly in great shape, I was concerned about getting a flat. When we turned the car on to leave we immediately got check engine lights and a "pull over immediately" message. Fortunately, someone with the "rental company" was on site and qas able to quickly switched cars for us. It wasn't a hybrid, though. We didn't plan on a lot of driving, but originally opted for a hybrid to save money since we had two days of freeway driving. We definitely spent more on gas then originally planned. If there wasn't someone available onsite to help, it could have been a much longer ordeal which is a terrible way to start a vacation. Communication day of pick up felt slow with the owner. I didn't think to look back to the 2 month old message about how to find the car. I received a message from Turo saying we'd be sent details the day before the trip. I never got that confirmation text or measage the day before or day of pick up from the actual rental owner. When I first reached out to the rental company through the turo app to find the car at pick up time, I didn't get a response. I finally found a way to text someone about 20 minutes later. We did get a pretty quick response that way, but it's frustrating to be in a random parking lot messaging through an app and not get a response. The Honda interior is definitely cleaner than the hybrid we reserved, but the exterior, not so much. Its been side swiped and has a lot of sun damage. The TPMS light was on the whole time, but the actual tire pressure was fine. There was also a rattle and grinding noise when accelerating from a stop or on a hill, but it didn't cause an issue. The car drives fine for a 14-15 year old car, it's just a little noisy and you feel all the bumps on the road. I understand with the cheaper cost of renting through Turo amd choosing a 12-15 year old car, I'm not getting a newer car like I would with a standard rental company or paying more for a newer car. That said, with my last few Turo rentals, it feels a lot of these Turo "rental companies" aren't checking their cars or doing much more than standard maintenance as frequently as they should when they have over 150,000 miles on them. The confirmation message also suggested the cars are kept in great shape. These cars were not in great shape by any stretch of the imagination. No one wants to be on vacation and have their car break down or even be worried that the car they're driving is gonna get a flat or break down.

I had an excellent experience renting from this host and would highly recommend them to anyone looking for a reliable and smooth car rental experience. The vehicle was extremely clean, well-maintained, and exactly as described in the listing. Communication was outstanding from start to finish. The host was friendly, professional, responsive, and made both pickup and drop-off incredibly easy and convenient. The car drove perfectly and made my trip stress-free and enjoyable. It’s clear the host takes great care of both their vehicles and their customers. I truly appreciated the attention to detail and overall professionalism throughout the rental process. I would absolutely rent from this host again in the future and highly recommend them to others looking for a top-quality rental experience.

Solid rental experience. Car was as described. Had no issues and the host was communicative when I needed to change the reservation by a few days or hours. Super convenient location near the airport. Best price for the amount of time I needed it which was about 2 weeks. Will definitely rent again when I'm in town.

This was the BEST car rental process ! Jerry communication and response time was impossible. The rental was clean, great on gas, and ran great. I extended my trip once and will be booking with them again!!! Thank you Jerry!

First time user here. Easy peasy. Good vehicle. so glad I did this than a complicated rental for a day trip with regular car rental companies.

My credit card wasn’t working for some odd reason and rental companies wouldn’t let me rent a car so I booked this Turo last minute and it was a reasonable price for five days. I will do it again when I come back to Vancouver in August.

Excellent 1st experience using Turo. The host was very responsive and timely. The vehicle was in great condition and rode very well. The price was a good deal and would definitely use this again as opposed to a major car rental facility. It was a simple process overall and very straightforward.

Car was very clean and smelled good. Great condition. It was a good a smooth drive. Mo, was very responsive. I am very new to Turo and he was very patient with me. Thank you for giving these car rental companies a run for their money. It was an easy and pleasant experience!

Highly recommend! First of all Rigid was very helpful from the beginning. I wasn’t exactly sure what days I would be arriving at GSO so I had to keep rescheduling the rental, but Rigid was very understanding and willing to work with me! Very well communicated from making the reservation to returning the car. Very easy pickup, the car was dropped off right outside the arrival level, so no long walk to the parking lot or rental car center etc. Clean car with good mpg! Will definitely rent again next time I coming through GSO airport!