SUV rental near Louis Armstrong New Orleans International Airport

The car itself ran and drove smoothly, and the host was attentive and responsive to my messages. Unfortunately, the overall experience and condition of the vehicle did not match what I expected, especially considering I paid almost $200 per day. I originally turned to Turo because Avis did not have the type of vehicle I needed and the airport was experiencing a shortage of rental cars. My first Turo host never approved my request. The second host informed me that their vehicle had a cracked windshield but said it drove fine and they planned to repair the glass after my rental. I contacted Turo about the crack, and Turo canceled that reservation and gave me this vehicle as another option. Because this was a last-minute situation, I contacted this host and explained exactly what had happened. He reassured me that I would be good with his vehicle. Unfortunately, when I received the vehicle, it also had cracks in the windshield. In addition, the driver’s-side rear seat shook/rattled while driving, the vehicle had an unpleasant smell, and the passenger-side front fog light appeared to be completely knocked out. I was also pulled over by the police because a taillight was not working. Thankfully, I did not receive a ticket. We were able to get the light to come back on by touching/adjusting it, but being pulled over because of an equipment issue on a rental vehicle was concerning. My biggest concern was having to drive while constantly wondering whether the cracked windshield would spread or become a bigger safety issue. At nearly $200 per day, I do not believe a renter should receive a vehicle with this many existing maintenance and condition issues. I contacted Turo about the situation and was willing to return the vehicle and switch to another one. However, there were no comparable vehicles available. Turo then waited until I had already traveled more than an hour away to attend a funeral before telling me I could receive a refund if I immediately returned the vehicle. At that point, I explained that I was already more than an hour away and could not simply turn around and return it. I want to be fair: the host communicated with me and the vehicle drove smoothly. However, the cracked windshield, malfunctioning taillight, missing/damaged fog light, rattling rear seat, odor, and the fact that I was actually stopped by police because of the taillight made this rental unacceptable for the price I paid. My issue is not simply that the vehicle wasn’t perfect. My issue is that for almost $200 a day, I expected a vehicle that was properly maintained, safe, and ready to rent without having to worry about existing damage or being stopped by law enforcement because of an equipment problem.

I had a wonderful experience renting this vehicle! The car was clean, well-maintained, and very comfortable. The rental process was smooth and easy, and the customer service was excellent. Everything went as expected, and I truly appreciate the great service. I would definitely recommend this rental company to others and look forward to renting from them again! The host was amazing! Communication was great, very friendly, professional, and helpful throughout the entire rental experience. Everything was smooth and convenient, and the host made sure the process was easy and stress-free. I truly appreciate the excellent customer service and would definitely recommend this host to anyone looking to rent a vehicle. I would gladly rent from them again!

Perfect as always! Convenient pick up and drop off. Fair price. Car is clean and in a good shape.

This was my first experience with Turo and it was fabulous thanks to Crescent City Rides. They treat you like family and go the extra mile with amazing customer service. It was the personal outreach that made my trip seamless. Thank you Ramil! PS: CCR also helped my group out of jam when our second rental car was cancelled. One word: Outstanding!!

I travel for work and this was one of the best experiences I have had dealing with any type of rental! Great professional service!!

Pick up was super easy, host communication is prompt and accurate, car was great for a family trip

BEST HOST EVER!!!!!! Ulan was so flexible and helpful with the pick up after almost 12 hours of flight delays. He also made it very easy to extend my trip as well. The car was very clean, well maintained, and drove like a dream! Phenomenal experience all around

Great Jeep! Fantastic fuel efficiency, and Milton was extremely helpful, and easy to deal with. Will rent again.

Jason was amazing! By far the best Turo experience. Can’t wait to rent again. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Overall I had a great first experience using Turo. The car was clean, the pick up process was clearly explained and Joey was very responsive. That being said, I was very disappointed that the car was not parked on site at the airport and we had to take a shuttle to an off site parking lot. I specifically chose to rent from Turo instead of a car rental company due to the agonizing process of the off-site rental car garage at the old airport and a horrible experience during our last visit to New Orleans. I was willing to pay a little more for Turo because I thought I would at least save time and be able to avoid a shuttle experience. I would recommend stating clearly that the car will be parked off site. I’m not sure I will use Turo again in the future if it is not guaranteed to be parked at the airport. Thanks

The car drove well, and pickup and drop-off were easy and convenient. Communication was great throughout the rental process. Overall, a very good experience, and I would rent from this company again. Thanks!

Ulan was great. Very easy to communicate with. This was my first time using Turo, and I asked a number of questions, all of which he took the time to answer promptly. The car was great, just as promised, and the pick up and drop off at MSY could not have been easier (especially being able to avoid the long shuttle ride to the rental car location). I look forward to renting from him again on our next trip!

The car was excellent. Clean and drove well. The owner was great! They were responded quickly with guidance on locating and retrieving the car when I arrived late at night but ahead of the reservation time. Helpful with instructions from pick up to drop off and checked in during trip to ensure everything was going smoothly.

I had a great experience renting this Jeep! I made my reservation only about an hour and a half before I needed the vehicle, and Mike was immediately on top of everything. He had the Jeep delivered within an hour and responded quickly to all of my questions. The vehicle was clean, reliable, and drove great. The entire process was smooth, convenient, and stress-free. Excellent customer service—I would definitely rent from Seven Rent A Car again and highly recommend him!

The car rode amazing the pickup was easy I will definitely rent again from Mr.Ron

One of the best cars I’ve drive service was excellent friendly host directions was amazing great communication thx 10 stars service

Really comfortable car with plenty of room for my family and my mobility device!

I didn’t realize there was gonna be an additional fee of $52 leaving the airport from the short-term parking. It was my mistake for overlooking it, but the rest of the trip was fine. The car ran great no issues.

This car was perfect for the needs we had. The host did an amazing job communicating every part of this trip. Even down to the point of telling how to get in and out of the airport. Daniel thank you for all your help. I will certainly use this car again when in NOLA.

Great car, great host, and I was able to enjoy my trip! Very affordable! I will always recommend this host!