Audi Q7

The car itself ran and drove smoothly, and the host was attentive and responsive to my messages. Unfortunately, the overall experience and condition of the vehicle did not match what I expected, especially considering I paid almost $200 per day.

I originally turned to Turo because Avis did not have the type of vehicle I needed and the airport was experiencing a shortage of rental cars. My first Turo host never approved my request. The second host informed me that their vehicle had a cracked windshield but said it drove fine and they planned to repair the glass after my rental. I contacted Turo about the crack, and Turo canceled that reservation and gave me this vehicle as another option.

Because this was a last-minute situation, I contacted this host and explained exactly what had happened. He reassured me that I would be good with his vehicle.

Unfortunately, when I received the vehicle, it also had cracks in the windshield. In addition, the driver’s-side rear seat shook/rattled while driving, the vehicle had an unpleasant smell, and the passenger-side front fog light appeared to be completely knocked out. I was also pulled over by the police because a taillight was not working. Thankfully, I did not receive a ticket. We were able to get the light to come back on by touching/adjusting it, but being pulled over because of an equipment issue on a rental vehicle was concerning.

My biggest concern was having to drive while constantly wondering whether the cracked windshield would spread or become a bigger safety issue. At nearly $200 per day, I do not believe a renter should receive a vehicle with this many existing maintenance and condition issues.

I contacted Turo about the situation and was willing to return the vehicle and switch to another one. However, there were no comparable vehicles available. Turo then waited until I had already traveled more than an hour away to attend a funeral before telling me I could receive a refund if I immediately returned the vehicle. At that point, I explained that I was already more than an hour away and could not simply turn around and return it.

I want to be fair: the host communicated with me and the vehicle drove smoothly. However, the cracked windshield, malfunctioning taillight, missing/damaged fog light, rattling rear seat, odor, and the fact that I was actually stopped by police because of the taillight made this rental unacceptable for the price I paid.

My issue is not simply that the vehicle wasn’t perfect. My issue is that for almost $200 a day, I expected a vehicle that was properly maintained, safe, and ready to rent without having to worry about existing damage or being stopped by law enforcement because of an equipment problem.

DONNIE •

The host cancelled this trip 19 hours before it started. This message was automatically posted by Turo.

Turo •

Everything was great

Keanca •

Nice car great for driving around town.

Dane •

This car is not fit to drive. It needs an alignment and all tires checked. Check engine light came on but that doesn’t always mean anything. Drove most of the way to drop with hazards on.

Bonny •