Ford Transit

The host canceled this trip 2 horas before it started. This message was automatically posted by Turo.

Turo •

Multiple issues with the vehicle rented:
Pulls hard to the right on the freeway, front seats are worn out and torn, rear left door doesn’t open, side sliding door doesn’t open from inside, power front right window switch doesn’t work, and headlights are very dim and you have to use highbeams to see at night.

Online, TURO policy states that parking fees at the airport MAY NOT be passed on to the customer, and that they may receive a fine or suspension from TURO for doing so. Parking fees were still passed on to me, and I don’t have time or energy to reach out to TURO support.

Thus, a 3-star review.

Roman •

Good morning,

I am reaching out to formally express my dissatisfaction with the condition of the van provided during my recent rental and the lack of assistance I received when attempting to report the issues.

Upon receiving the vehicle at the airport, we immediately discovered that the rear trunk/hatch would not open, which significantly impacted our ability to properly load and organize our family’s luggage. This was especially inconvenient considering we rented a van specifically to accommodate our family and belongings comfortably.

Before even leaving the airport, I made multiple attempts to contact your team to report the issue and provide photographic/video documentation of the vehicle’s condition. I wanted to ensure these concerns were properly documented before beginning our trip so that we would not be held responsible for any preexisting damage or mechanical issues.

Unfortunately, despite my repeated attempts to address the situation, the issue was not resolved, and we were left to manage the inconvenience ourselves.

Additionally, the sliding door was extremely difficult to open, creating yet another unnecessary challenge when entering, exiting, and loading the vehicle throughout our rental.

As a paying customer, I expected to receive a vehicle that was fully functional, properly maintained, and suitable for my family’s transportation needs. Instead, we were inconvenienced from the very beginning of our rental experience.

What is most disappointing is that I made every effort to communicate these issues immediately, yet there was no meaningful assistance or resolution offered.

Given the condition of the vehicle, the inconvenience to my family, and the lack of support after multiple attempts to report the problems, I am requesting a substantial partial refund of my rental charges.

I do not believe it is reasonable to charge the full rental price for a vehicle that was not functioning as expected, particularly when these issues were identified and reported before we even left the airport.

I would also appreciate written confirmation that the issues and any preexisting damage have been documented and that I will not be held financially responsible for them.

I look forward to your prompt response and a fair resolution, including an appropriate refund to reflect the inconvenience we experienced.

Thank you.

Kianah •

Booking was smooth. Amanda was very responsive. The car was average. We arrived two hours early. When I messaged to ask if the car could be available any earlier, I was told that they would try to get it there early. After waiting for about an hour, I was disappointed to find out on the parking checkout that the car had actually been there for 28 hours. Cruise control only worked occasionally. The sliding door had to be slammed extremely hard in order for it to close correctly. The only instructions I received for the one way return was, leave the keys where you found them. No parking location, etc. I finally parked it at the closest possible place, at a hotel across the street because there was no short term parking at the cruise terminal.

Misty •

Wonderful clean vehicle. Just a little miscommunication on where drop off was, but would highly recommend using while in the Orlando area.

Melanie Tempest •