Ford Transit

Where do I even begin… first off the pick up was not very clear. When I arrived to the location, there were three different vans. I was given a range of parking spots of where the vehicle could be located. I had to go between three different lock boxes to figure out which van was the one rented out to me. Once I found the van after going between three different vehicles when I opened it, the smell of the van was not the best. Yes it was vacuumed. Appeared to be wiped down, but the seats were disgusting. They were ripped and torn stains everywhere on the seats. I had to even put down towels to even sit down. As I begin to drive the van on the highway once I reach about 65 mph the van began to shake terribly bad. They advise you that there is a speed trap on the van, but that doesn’t even matter because you get nowhere near that speed limit before the van begins to shake terribly bad. I reached out to the company to let them know of these issues, and I was advised that the van is expected between each rental, but they will fix the shaking issue as if they did not know it was going on. Also stated it’s cleaned between each rental but a shampoo service could definitely be used. I was not offered another van or anything mind you I rented this van to travel a few girls to a competition which I found very unsafe but being that it was such last minute, I was not able to rent another van from anywhere else so I took my chances with this van. So once I got back that same night which I rented the van for a whole day with the return being the following morning, I returned the van the same night to prevent me from having to drop it back off early the next morning. I was not able to end the trip so I messaged them and let them know the time that the van was returned and that the key was placed in the lockbox. I got a confirmation message back! I took pictures and uploaded them later that night as well. The next day I began to receive late return violation emails which I ignored because I’m thinking that they are just automatically sent out being that I was not able to end the trip. So I reached out to let them know that I was not able to end the trip, but the van had been returned the night before I received another message of confirmation and thank you. Today which is now Monday I received a nasty text message stating “Hi this is Turo, return the vehicle.” I text back to let them know that the vehicle had been returned since Saturday night the same day that I rented it. I got no response so I called the number that text me and the person accused me of coming back to pick up the van after I dropped it off. Then checked messages asking why I uploaded pics later than when I dropped it off and asking did I place the key in the lockbox. I explained AGAIN that all that was sent the same night I returned it. He then asked “So why is my van at whatever location he said?” Then say he was going to double check with his team to see what was going on after reading my messages showing that I had returned the car uploaded photos and getting a confirmation from the company. I never got a response or update about the situation so I messaged the company asking was everything resolved only to get a response saying “hi yes.” No one reached out to apologize for the false accusations or the disturbing nasty text message that I received. Please do me a favor and do not waste your time renting from this company.! The whole experience, which was only a ONE DAY rental was a complete mess! I normally am not the one to leave bad reviews, but I felt that this one was very much needed! So don’t waste your time renting from here! If I could give it ZERO stars I would!

Shanekia •

DO NOT, I REPEAT DO NOT RENT THIS VAN. ITS DISGUSTING INSIDE, SEATS ARE DIRTY, SMELLS LIKE A WET DOG, SEATS ARE TORN, FLOOR DIRTY, WINDSHIELD IS CRAKED AND TO ADD THE TOPPING ON THE CAKE IT HAS ROACHES.

Alex •

Excelente atención del anfitrión el carro funciona bien. El aire acondicionado muy bien y siempre atento. Entregado a tiempo.

Luis Omar •

Served us well, plenty of room

Joao •

Our experience with our host was exceptional and the check-in process was very smooth. The vehicle was in great condition and we were delighted overall with the service. We recommend using this host to whoever is looking for a van.

Israel •