Lexus UX

The car was great, pick up was easy. the host picked me up at arrivals at O’Hare, handed me the keys, stated “I didn’t realize how many miles the previous person drove, you’ll need to get the oil changed during your trip.” She said she would booked reservation for return. And then walked away. The host was insistent on us getting an oil change. She threatened to report car stolen, utilized name calling, and accused me of having a mental health disorder, I spent hours on the phone with Turo support. A Turo team member stated she was going to have car towed/roadside assistance if I did not get oil change. There were no lights on indicating oil needed to be changed. When I finally found somewhere that would accept her payment over the phone (I refused to accept Venmo or Zelle, as she was giving me red flags of possible other motives). Midas (oil change location) indicated it wasn’t even due for an oil change yet..see included pictures of their review. Patricia eventually stopped responding to me and turo attempts to contact.
While I missed calls from them as well I was on the phone with another team member (which I also stated in my chat with her). Earlier in the trip when she attempted to contact me I was in an area of limited service with my provider and when Turo called I not only don’t answer unknown numbers but did not have good reception. Patricia refused (went silent and made threats) to provide car return instructions until I was at Midas getting the oil change. She made this experience extremely stressful. I felt harassed and threatened in a manner that was completely unacceptable and inappropriate given the situation. Turo policy indicates it is the owners responsibility to take care of routine maintenance, yet she continued to send me messages on turo and to my personal cell phone about this issue. If there had been any indication from the vehicle that the oil needed to be changed I can understand there being a greater need to have this done however while she stated on her text “it only takes 15 minutes “ for me to get the oil change during my contracted time she found it impossible to do so before bringing me the car herself. She made time to wash the car but apparently it became my responsibility to take care of maintenance. I spent over $750 on this rental and was repeatedly interrupted to handle something that was her responsibility. This was my first experience with Turo…..
Carfax report supports that oil change was not due as does report from Midas. She was basing her accusa

Melissa •

Very easy to communicate with the host. Answered all my questions as this eas my first time using Turo. Car is amazing for Chicago and nearby area. Clean, tidy, well maintained

Uros •

I would book again. The host communication, the Vehicle and delivery/pickup was great also the car features was a plus ,Thanks

Brittany •

Patricia was great and communicated throughout. The car was in great condition. Everything was great for our trip.

Scott •

The host was very understanding and the car was clean.

Jordan •