Question 1

What do I need to book a car on Turo?

Accepted Answer

To book a car on Turo, you must create a Turo account, be 18 years old or older in the US, 21 years old or older in the UK and Australia, 23 years old or older in Canada, have a valid driver’s licence, and get approved to drive on Turo. When you’re booking your first trip, you’ll go through a quick approval process by entering your driver’s licence and some other information. In most cases, you’ll get approved immediately, and you’ll be set for all future road trips, day trips, and business trips!

Question 2

Do I need my own insurance?

Accepted Answer

No, you don’t need personal insurance coverage to book a car on Turo.

When booking a car in Australia, you’ll choose between the Premier (if available), Standard, and Minimum protection plans. Each plan includes varying limits on financial responsibility for damage to a host’s vehicle. All trips include $20,000,000 in legal liability protection for damage to other people’s property. All protection is provided by Turo Travels Mutual.*

Question 3

Can other people drive a car that I booked?

Accepted Answer

Yes, multiple guests can drive the car you book on Turo, as long as they are all approved to drive. The primary driver (whoever booked the car) can add additional drivers with no fees or additional charges. Only the primary driver can request to add drivers; Turo hosts cannot do it for you. We encourage you to request to add additional drivers before your trip starts, though guests in the US, Canada, and Australia can request to add a driver while a trip is in progress.

To speed up the process, have your additional driver create a Turo account and get approved to drive before you request to add them. All drivers must have a valid driver’s licence and meet the age requirements for the car you’ve booked. You can request to add drivers via the “Trips” tab in the Turo app without additional driver charges or extra costs.

Question 4

What is the cancellation policy on Turo?

Accepted Answer

You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee.

In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account — your choice.

Question 5

What happens if I have an accident?

Accepted Answer

If there’s an emergency or an issue with the car, call our emergency roadside assistance provider, available 24/7. We’ll make sure you’re safe, then help you get back on your way.

Question 6

Can I get my car delivered to me?

Accepted Answer

Yes, many hosts offer delivery to travel hubs like airports, train stations, and hotels, or to custom delivery locations. There are cars available on Turo at convenient locations near hundreds of airports. Skip the rental counter and have your car delivered for pickup and return at your hotel or holiday rental, or nearby location, to save time and hassle on your weekend getaway or family holiday. Some hosts offer free delivery, while others set their own delivery fee.

Question 7

How do I get discounts when booking a car?

Accepted Answer

Many Turo hosts offer discounted prices for weekly and monthly trips, as well as “early bird” discounts for trips booked a week or more in advance. Get the best deals and lowest rates possible on everything from cars to SUVs by booking longer trips, at least a week in advance.*

On your Account page, make sure you’ve checked the box to receive email notifications, and enable push notifications from the Turo app in your phone settings — we’ll send you occasional promo codes, discounts, and deals!

*See more about promotions & discounts

Question 8

What are the cleaning and safety policies on Turo?

Accepted Answer

Under the enhanced cleaning policy, hosts are required to clean and disinfect their vehicles thoroughly before every trip, so you can feel safe and comfortable behind the wheel. Turo hosts have access to training materials on enhanced safety measures and cleaning practices to help prevent the spread of COVID-19 or other viruses.

Skip the rental counter

Frequently asked questions

What do I need to book a car on Turo?

Do I need my own insurance?

Can other people drive a car that I booked?

What is the cancellation policy on Turo?

What happens if I have an accident?

Can I get my car delivered to me?

How do I get discounts when booking a car?

What are the cleaning and safety policies on Turo?

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