Ford Transit

Vehicle was great! Host was amazing and answered all questions in a timely manner!

Antoinette •

We rented this vehicle through Turo even though a previous customer had reported serious maintenance and safety concerns just two weeks earlier. Before our trip, I contacted the host and was assured that all the problems had been fixed. Unfortunately, we experienced many of the same issues during our rental.

The suspension felt worn, loose, and unusually loud while driving. The passenger door was damaged and repeatedly triggered the “door ajar” warning while the vehicle was moving. The jack-compartment cover under the passenger seat was broken, the weather stripping around the passenger window was loose and caused excessive wind noise, and the windshield wipers did not clear the windshield properly. There was also an unpleasant odor inside the vehicle at pickup.

This vehicle did not feel safe or properly maintained for travel. The host was already aware of these complaints but continued renting it out after claiming everything had been repaired. Please do not waste your money or risk your safety by renting this vehicle.

Chirag •

I rented this van for a family vacation and was traveling with children, so I expected it to be in safe, fully functional condition. Unfortunately, after pickup I discovered several issues that should have been addressed before the vehicle was rented. The front driver’s side headlight was out, the right rear tail light was out, the rear A/C controls above the windshield didn’t work, the check engine light came on and off throughout the trip, and the van’s side door handle was loose and felt like it could break.

The rear A/C not working made the trip especially uncomfortable for the passengers in the back, and the lighting issues, intermittent check engine light, and loose door handle raised concerns about the vehicle’s overall condition. Based on my experience, I don’t feel the van was thoroughly inspected or properly prepared before being listed.

I hope these issues are repaired before the vehicle is rented to future guests so they don’t have the same experience.

Given these circumstances, I’d like to request reasonable accommodations for the inconvenience, such as a partial refund. I appreciate your time and look forward to working this out with you. Thank you.

Melanie •

The vehicle had several maintenance and condition issues that affected the overall experience. The suspension felt worn, loose, and unusually loud while driving. The passenger door was damaged and would trigger the "door ajar" warning on the dashboard while driving, causing unnecessary concern. The jack compartment cover under the passenger seat was broken, and the weather stripping around the passenger window was coming loose, creating excessive wind noise. The windshield wipers also need to be replaced, as they did not clear the windshield effectively. Additionally, there was an unpleasant odor inside the vehicle at pickup. The car got me where I needed to go, but I hope these maintenance issues are addressed before it is rented to future guests.

Ciara •

Everything worked awesome , great people and great customers service

Cornelious •