Hyundai Venue

Car was exactly as described. Check in and check out were seamless. Perfect communication. Would definitely recommend if a smaller SUV is what you're looking for!

NICHOLAS •

Turo Support
@TuroSupport
·
1h
Replying to
@GoodandBadBiz
and
@turo
Hi there, we apologize for any inconvenience. Kindly dm us with your first and last name, a brief about the concern as well as your email address, so we can assist you further. -AS my information is Chela Boone, iamjayboone@gmail.com, the car I rented overheated while I was driving to my destination I’m currently an hour away, I am stuck on the side of the highway in the middle of the country no businesses around me and it is raining and about to get dark. I called to get roadside assistance. I received horrible customer service from the three employees I spoke with, one of them being a supervisor. I have a tow truck coming. I’ve already been delayed in my travels 5 1/2 hours now still have an hour to go to get to my destination. I had to call a ride to come and get me because I couldn’t verify that I was gonna be able to ride with a tow truck driver to my destination. I also was told that I couldn’t get a voucher or any assistance in getting any other type of ride like a Uber or Lyft until the tow truck driver came.. I let the agent know that if I’m waiting two hours for the tow truck driver to come to me and then I don’t know whenthe Uber is gonna come. I would be out in the dark on the side of the highway in the middle of the country by myself with no guarantee on how I would be leaving the spot I’m in so I had to make a decision to ask a family member to come and get me. I also was told that they could not arrange for me to get a vehicle to drive back home on Sunday until everything was verified with the tow truck driver that I turned in the vehicle. The issue I have with that is that it is a Turo tow truck. It is not me going and getting a tow truck driver on my own. It’s through your company so I don’t understand why it cannot be verified in a timely manner and allow for more speedy considerations and overall help to make sure that I’m able to get another vehicle to go home safe safely and securely and in the same capacity that I got here in the first place . This is my first time using Turo and my last. I have never been with a company or rented a car that has had issues in this way. I’ve never had to deal with a customer service department that really didn’t provide any customer service to me and also put me in risk of harm multiple times and multiple ways. I have been sitting on the side of the road stranded having a panic attack, crying and having to worry and stress out about how I’m not only going to be able to accomplish the reason why it came in the first place, spend time with family as well as stressing how I am going to get home so that I can work and not jeopardize my employment. I want to file a formal complaint with the company, with the supervisor and/or with somebody in upper management at this corporation. I want the company to know why I’m upset; why I feel that my safety ,my health, my well-being and my job have all be jeopardize because I chose to rent from your company and why ultimately you have lost a customer in me

Chela •

Great people super easy in and out. Would recommend

Hunter •

Everything was smooth car was great

Cadence R J •

Easy airport pickup and drop off. No issues with this rental, would rent again. Thanks!

Audrey •