Hyundai Tucson

Unsafe Vehicle, Shady Mechanic Operation, and Appalling Customer Service

Absolutely terrible experience. Our reserved vehicle was suddenly unavailable as we were leaving the airport, and we were given a replacement with a broken rear seatbelt and a dangerously malfunctioning navigation screen. Management then refused to offer any meaningful compensation or even waive a refueling charge. To make matters worse, this wasn’t the typical private owner renting out their personal vehicle on Turo. It appeared to be a questionable mechanic’s operation, with a lot full of poorly maintained vehicles. Avoid this renter at all costs.

We booked our vehicle in advance because we were travelling with our family. At the very last minute, we were informed that our reserved car wasn’t available and were forced to accept an alternative.

The replacement was in unacceptable condition. One of the rear seatbelts didn’t work, forcing my daughter to sit in the middle seat for the entire rental. The navigation display repeatedly flickered, went black, and eventually stopped working altogether. Driving through torrential rain with a constantly flashing screen was both distracting and genuinely concerning.

What made the experience even worse was the attitude of management. When I raised these issues and asked for the refueling charge to be waived, their response was that they should have cancelled our reservation altogether and that we should essentially be grateful they found us a car.

Providing the vehicle someone has already booked and paid for is not a favor. Providing a safe, properly maintained vehicle is the bare minimum.

I use Turo expecting to rent from individual owners who take pride in their vehicles. Instead, this felt like dealing with a poorly run, backstreet car rental operation masquerading as a private Turo listing.

There was no meaningful apology, no accountability for the vehicle’s condition, and no willingness to offer even a modest concession.

An unsafe vehicle, a bait-and-switch at pickup, and management that seems to think customers should thank them for fulfilling a reservation. Easily one of the worst rental experiences I’ve had. I would strongly advise anyone, especially families with children, to stay well away.

Simon •

The quality of the car was great the pick up was easy the drop off was great as well I would definitely book again

Shante •

Only complaint is that the display screen on the dashboard kept going in and out and completely black at some times.

Diana •

Great customer service

Chederine •

Car was great on gas very easy pick up and drop off

Christopher •