Volkswagen Atlas

I had a great experience renting from Brunson! The entire process was smooth and easy from beginning to end. The vehicle was clean, comfortable, and exactly what I needed. Communication was great, and everything regarding pickup and return was simple and convenient. I truly appreciate the great service and would definitely rent from Brunson again. Highly recommend!

Brandon •

Great communication, car cleanliness, and very responsive to messaging. Our flight was late and he allowed us two extra hours so we didn’t have to sit in the airport. Only issue was the back tire was flat and needed some air. After that everything was smooth

Patrick •

It’s always a pleasure renting from Brunson! Immaculate vehicle as always! He definitely has himself a loyal customer!

Eavary •

Great quality vehicle and Brunson was a great host! Good communication.

Sisaly •

We rented the 2019 Atlas from Brunson this week.

When we arrived to pick up our vehicle, it had an overwhelming smell of marijuana emitting from the interior of the vehicle.

I told our host about it. He said, yes, the person who had the vehicle before you did smoke in it. I charged them a fee for smoking and I tried to clean it.

The host gave us no warning about the conditions of the car. Nor did he provide any solutions or discounts for the inconvenience.

Being that I had my family with me. My wife and two young kids, both under the age of 3, who need kids car seats. I was stuck between a rock and a hard place. I can’t get another rental that would fit my immediate needs quickly and we just traveled for 8 hours. So I took the jump and decided to put up with it.

Well the smell remained so strong the entire trip. Every time we got out of the car, all our clothes smelled like weed. The kids and us had to breathe that garbage for 4 days while we had it.

Then I also found out that Marijuana is illegal in Wisconsin. So if we got stopped by the police. I would most likely had been removed from the vehicle, along with my family and searched.

After the trip ended. We finally got back home from our trip. I messaged the host before leaving this review. I told him about our issues. Instead of saying I’m really sorry shout that. How can I make it right. He said I violated the terms and conditions, because I didn’t message him within 24 hours of the trip ending. Again….traveling home….Then went on to scold me about how I was blackmailing him because I wanted a partial refund for the trip.

I would have had much more understanding if he has said “Heh, I am so sorry for what happened to you and your family, how can I make this right?” Or even before we got the car, “Hey man, I’m so sorry about this, but last person got boxed my vehicle with Marijuana, it smells pretty strong.” Then I would have understood what I was walking into, but he didn’t. So here we are.

I hope people read this and find a different host. I get that things are out of hosts hands, like someone smoking in their vehicle. But it’s all about how you conduct yourself when things don’t go right and a customer I blindsided by the condition of your vehicle and you didn’t say anything about it.

I’m not one to look for a free ride, or expect unreasonable service. But I do believe in being responsible and professional. Neither of which I would say are found here.

Graham •