Nissan Kicks

My experience with this vehicle was extremely frustrating from beginning to end, and I would not rent this car again.

Before returning the vehicle, I clearly communicated with the owner about taking it to a location I was familiar with—one that would be free for me to park at and convenient for me to get back to the airport, especially because I had a lot of luggage. Despite that communication, the vehicle was taken to a completely different location. This caused significant inconvenience and made it extremely difficult to locate the car.

When I arrived at the airport, my Lyft driver was unable to find the parking location. We had to get out and walk through the heat while carrying my luggage, repeatedly asking people for directions. I ultimately had to spend additional money on another ride to get to the other side of the airport where the vehicle was parked. I had specifically tried to avoid this situation by communicating the location that would have been more convenient for me.

Once I finally reached the vehicle, another person was attempting to access it because they mistakenly thought it was their vehicle, which added even more confusion and frustration.

When I got inside, I immediately noticed that the vehicle was not clean. The windows were extremely dirty, and the interior did not appear to have been properly cleaned or sanitized. It looked as though the floor had been vacuumed, but the rest of the interior had not been wiped down. The rear window was particularly dirty, making it difficult to see through while driving and creating a safety concern, especially when reversing. When I mentioned the condition of the car, I was told that the dirt was due to rain, but that does not explain the condition of the interior or the dirty windows inside. 

The communication throughout the rental was also confusing. I repeatedly received messages about returning the vehicle, including instructions telling me to cancel the reservation and explaining what to do if I did so. I never canceled the reservation, so I did not understand why I was receiving these messages. This made an already stressful experience even more frustrating.

Additionally, the vehicle had a strange smell and I was charged $20 to exit the parking garage, which was and even more inconvenience Considering that I had already communicated a free and convenient return location, this additional expense was particularly frustrating.

Overall, the experience was inconvenient, stressful, and unnecessarily expensive. Between the poor communication, difficulty locating the vehicle, additional transportation and parking costs, unpleasant smell, and cleanliness issues, this was not the experience I expected. I would not rent this vehicle again.

Jhazzai •

Very clean very nice very smooth

Lenzie •

Excellent vehicle met expectations

Ladia •

Excelente atención y ayuda en línea inmediata, solo le faltó pila al control de la llave pero todo quedó muy bien al final

Alicia •

Fun easy to drive a vehicle but finding it in the parking garage was a bit tricky however we had a great time. Una was very responsive. Just not wearing white pants as we found out the hard way that the seats do l leave a bit of residue.

Jessica •