The experience was OK overall, but there are definitely a few areas that need improvement. The communication felt very impersonal and automated, as if I was dealing with a system rather than a real person, which became a bit stressful. It would be better to have more human, clear, and timely communication.

I understand this may be a large company managing many vehicles, but effective and more personal communication makes a big difference in the overall customer experience.

The car itself was OK, but it didn’t feel very well maintained for having under 60,000 miles. It needs some adjustments, especially with the breaks , and it had several visible dents and signs of wear. The driving felt a bit off, and overall it gave the impression that it could use better care and maintenance.

Really great! When I dropped off the car the guys there offered to drive us to the airport! So blessed.

Found the car easy, delivery was easy-ish. Had to text and make sure that we were parked in the correct spot. They answered through text asap

First time using Turo worked out great

This was our first time using Turo and thanks to our host everything went smoothly. They were very responsive and helpful. Pickup and drop off were easy and the vehicle was clean and worked perfectly for our family trip.