Turo
Ford Explorer 2018Ford Explorer 2018Ford Explorer 2018
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Ford Explorer

2018 Limited

4.92

(142 trips)

All-Star Host

7 seats

Gas (Regular)

22 MPG

Automatic transmission


Your trip

Trip start

Trip end


Pickup & return location



Insurance & Protection

Insurance via Travelers


Hosted by

Jordan

4.9

Jordan
237 tripsJoined

Vehicle features

Safety

    All-wheel drive

    Backup camera

    Blind spot warning

    Brake assist

Device connectivity

    Android Auto

    Apple CarPlay

    AUX input

    Bluetooth

    USB charger

    USB input

Convenience

    GPS

    Keyless entry

Additional features

    Child seat

    Heated seats

    Long term

    Leather Seats

    Ventilated Seats

    Parking Assist

    Massaging Seats

Apple CarPlay is a registered trademark of Apple Inc. Android is a trademark of Google LLC.

Included in the price

Convenience

Skip the rental counter

Use the app for pickup and return instructions

Add additional drivers for free

30-minute return grace period

No need to extend your trip unless you’re running more than 30 minutes late

Peace of mind

No car wash necessary, but keep the vehicle tidy

Free access to 24/7 roadside assistance

24/7 customer support


Extras (3)

Add optional Extras to your trip at checkout.

Unlimited mileage

$75/day

Cooler

$10/day2 available

Prepaid refuel

Save time, make drop-off a breeze, and avoid additional fees by adding this Extra, which allows you to return my car at any fuel level. Price includes up to a full tank of gas.

$55/trip


Ratings and reviews

4.92

(132 ratings)

Reviews

Sam

Sam •

Jordan was an excellent host! Very accommodating, understanding, and kind

Jordan's response

Thanks Sam! Have a great night!

Elaina

Elaina •

The rental was excellent. 10 out of 10 would recommend.

Jordan's response

Thank you Elaina!

Anne

Anne •

Jordan was great to work with and Explorer was perfect for our trip. He was quick to answer any questions and appreciated his hospitality. Thanks for the easy, stress-free rental experience!

Jordan's response

Thank you so much!

Sarah •

This was unfortunately a very disappointing first experience using Turo.

The vehicle we received was not in a clean condition. There was visible dirt throughout the vehicle, food debris under seats, numerous marks/scuffs throughout the interior, and overall it did not appear to have been properly cleaned prior to pickup despite being described as professionally cleaned.

Because we had already traveled a significant distance from the airport and were unfamiliar with Turo’s process as first-time users, we did not realize declining the vehicle was realistically an option at that point.

Much of the conversation with the host became defensive and centered around how our report at check-in was affecting his account and future bookings, which made us feel pressured and blamed simply for reporting what we observed.

Additionally, we were advised by the host to handle reimbursement for airport parking outside the Turo platform, which was not disclosed in the booking process. This later resulted in us receiving a policy warning from Turo regarding gray-market transactions, adding even more confusion and stress to the situation.

Turo support initially acknowledged the concerns and advised us to follow up at the end of the trip regarding a partial refund since returning the vehicle was impractical. However, after doing exactly what we were instructed to do, the claim was escalated and ultimately denied without meaningful explanation.

Overall, this experience left us feeling unsupported both by the host and by Turo’s customer service process. I’m sure others may have different experiences, but based on ours, we would be very hesitant to use Turo again.

Jordan's response

I’m sorry this trip didn’t meet your expectations. The car was professionally detailed the night before your pickup, and the exterior fuel door issue was cosmetic only; the car has a sealed, capless fuel system and was safe to drive. It was repaired right away. I reimbursed the airport parking as a courtesy and Turo has recently changed their policy to prefer doing that with cash instead. It is telling that your review on me personally was written after being unsuccessful with Turo support.

Harley

Harley •

The whole trip was wonderful, host is great and very attentive to questions! Would definitely recommend and rent again!

Jordan's response

You were an awesome guest! Thanks for the review!


Rules of the road

No smoking allowed

Smoking in any Turo vehicle will result in a $150 fine

Keep the vehicle tidy

Unreasonably dirty vehicles may result in a $150 fine

Refuel the vehicle

Missing fuel may result in an additional fee

No off-roading


Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.


Pickup at car location

Knoxville, TN 37721

Pickup locations

McGhee Tyson Airport

Bring the car to me

Up to 20 miles


Cancellation policy

Ford Explorer

2018 Limited

4.92

(142 trips)

All-Star Host

7 seats

Gas (Regular)

22 MPG

Automatic transmission


Hosted by

Jordan

4.9

Jordan
237 tripsJoined

Vehicle features

Safety

    All-wheel drive

    Backup camera

    Blind spot warning

    Brake assist

Device connectivity

    Android Auto

    Apple CarPlay

    AUX input

    Bluetooth

    USB charger

    USB input

Convenience

    GPS

    Keyless entry

Additional features

    Child seat

    Heated seats

    Long term

    Leather Seats

    Ventilated Seats

    Parking Assist

    Massaging Seats

Apple CarPlay is a registered trademark of Apple Inc. Android is a trademark of Google LLC.

Included in the price

Convenience

Skip the rental counter

Use the app for pickup and return instructions

Add additional drivers for free

30-minute return grace period

No need to extend your trip unless you’re running more than 30 minutes late

Peace of mind

No car wash necessary, but keep the vehicle tidy

Free access to 24/7 roadside assistance

24/7 customer support


Extras

Add optional Extras to your trip at checkout.

Unlimited mileage

$75/day

Cooler

$10/day2 available

Prepaid refuel

Save time, make drop-off a breeze, and avoid additional fees by adding this Extra, which allows you to return my car at any fuel level. Price includes up to a full tank of gas.

$55/trip


Ratings and reviews

4.92

(132 ratings)

Reviews

Sam

Sam •

Jordan was an excellent host! Very accommodating, understanding, and kind

Jordan's response

Thanks Sam! Have a great night!

Elaina

Elaina •

The rental was excellent. 10 out of 10 would recommend.

Jordan's response

Thank you Elaina!

Anne

Anne •

Jordan was great to work with and Explorer was perfect for our trip. He was quick to answer any questions and appreciated his hospitality. Thanks for the easy, stress-free rental experience!

Jordan's response

Thank you so much!

Sarah •

This was unfortunately a very disappointing first experience using Turo.

The vehicle we received was not in a clean condition. There was visible dirt throughout the vehicle, food debris under seats, numerous marks/scuffs throughout the interior, and overall it did not appear to have been properly cleaned prior to pickup despite being described as professionally cleaned.

Because we had already traveled a significant distance from the airport and were unfamiliar with Turo’s process as first-time users, we did not realize declining the vehicle was realistically an option at that point.

Much of the conversation with the host became defensive and centered around how our report at check-in was affecting his account and future bookings, which made us feel pressured and blamed simply for reporting what we observed.

Additionally, we were advised by the host to handle reimbursement for airport parking outside the Turo platform, which was not disclosed in the booking process. This later resulted in us receiving a policy warning from Turo regarding gray-market transactions, adding even more confusion and stress to the situation.

Turo support initially acknowledged the concerns and advised us to follow up at the end of the trip regarding a partial refund since returning the vehicle was impractical. However, after doing exactly what we were instructed to do, the claim was escalated and ultimately denied without meaningful explanation.

Overall, this experience left us feeling unsupported both by the host and by Turo’s customer service process. I’m sure others may have different experiences, but based on ours, we would be very hesitant to use Turo again.

Jordan's response

I’m sorry this trip didn’t meet your expectations. The car was professionally detailed the night before your pickup, and the exterior fuel door issue was cosmetic only; the car has a sealed, capless fuel system and was safe to drive. It was repaired right away. I reimbursed the airport parking as a courtesy and Turo has recently changed their policy to prefer doing that with cash instead. It is telling that your review on me personally was written after being unsuccessful with Turo support.

Harley

Harley •

The whole trip was wonderful, host is great and very attentive to questions! Would definitely recommend and rent again!

Jordan's response

You were an awesome guest! Thanks for the review!


Rules of the road

No smoking allowed

Smoking in any Turo vehicle will result in a $150 fine

Keep the vehicle tidy

Unreasonably dirty vehicles may result in a $150 fine

Refuel the vehicle

Missing fuel may result in an additional fee

No off-roading


Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.


Your trip

Trip start

Trip end


Pickup & return location




Insurance & Protection

Insurance via Travelers



Cancellation policy

Pickup at car location

Knoxville, TN 37721

Pickup locations

McGhee Tyson Airport

Bring the car to me

Up to 20 miles

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