BMW X7

This was my 1st Turo experience and non-traditional rental company for business and leisure. I was able to experience the host and Turo support throughout my 5 day experience with a BMW X7 2019. As a BMW 3-6 series owner since 2 decades and traveling with a family and pet, it was the best selection.
The meeting location was within blocks of my starting and ending location, convenient. My Host, Shane,, met my neighbor and I and provided a quick tour and his return instructions. After completing Tutorial, I was ready for my 8 hour drive under the unlimited mileage and full protection insurance plan for the automobile purchased through Turo.
Shane was provided photos on the Turo message board of brakes and oil service during the trip. He continued the trip because BMWs can go additional 1K before it's a horrible situation, as I knew but he had to be informed. Both windshield wipers blew off while on auto during intermittent rains. As a BMW Owner for over 20 years, I have never loss a windshield wiper or wipers during the automatic mode while raining.. The sound was very traumatizing before realizing what happened. Again, Shane was provided photos of the automobile during and after reaching my destination on the Turo message board. As a new guest and 2 decades of BMW ownerships,,my suggestion of a BMW wiper installation was met by Shane and Turo reimbursed the service. Also, Shane received a digital review of his car upon entering the service department garage..
During my return process, Shane was very patient with me and the closing process of ending a trip.
Throughout my trip, I had a very comfortable and enjoyable driving experience. My transportation selection met all of my needs and consideration of an X7 have occurred.
I know that most would not grant 5 stars with 2 service warnings and wipers dislodging during a trip but I know the brand of the car and my service selection was met and assured reimbursement. The solutions to the problems were solved and didn't hinder my trip. If reimbursement becomes an issue, then it's viral.

LaVerne •

Shane was great communicating and allowed us to enjoy his beautiful BMW X7 for our week home and we loved every second. Thanks!

Akil •

The car was very nice no problem at all

Kassia •

This was great! Was able to fit me and the rest of my cousins and give us more time to bond! Definitely recommend as an option if you’re down in Charlotte. Amazing quality and smooth ride overall.

James •

Great truck, will rent again 👍🏾

Marquita •