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5 seats
Gas
24 MPG
Automatic transmission
Trip start
Trip end
Insurance via Travelers
Backup camera
Brake assist
Bluetooth
Convenience
Skip the rental counter
Use the app for pickup and return instructions
Add additional drivers for free
30-minute return grace period
No need to extend your trip unless you’re running more than 30 minutes late
Peace of mind
No car wash necessary, but keep the vehicle tidy
Free access to 24/7 roadside assistance
24/7 customer support
4.63
19 ratings
From the time I picked up the vehicle, the air conditioning was not working properly at all. I spent more than an hour sitting in the vehicle trying to determine whether the A/C would eventually work. Unfortunately, it did not. This was especially unacceptable given the weather conditions that day, as it was raining and storming, making it impossible for me to simply drive around with the windows down.
The interior of the vehicle became extremely hot and uncomfortable. The vehicle was showing an interior temperature of approximately 95°F, and I was visibly sweating and extremely uncomfortable.
I had originally intended to keep and potentially extend the rental. However, there was no way I could reasonably continue using a vehicle without functioning A/C. I contacted the rental location and was told I could exchange the vehicle around 2:00–2:30 PM the following day. The person I spoke with apparently assumed I lived nearby, but I explained that I live approximately six exits away and that I also had to pick my daughter up from school. Because of those circumstances, I chose to return the vehicle instead.
What made the situation even more frustrating was the interaction when I returned the vehicle. I was standing there visibly sweating and explaining that the A/C was not working, yet I was told that the vehicle did have A/C and that the employee’s own car had working A/C. I specifically asked that the vehicle be checked because it was clearly showing an interior temperature of approximately 95°F.
At that point, I felt completely dismissed. I should not have to argue with someone about whether the A/C works while I am physically sitting inside a hot vehicle experiencing the problem myself.
I also returned the vehicle early and still took the time to refuel it before returning it, despite the fact that the vehicle was not in the condition I expected when I rented it.
I understand that mechanical problems can happen. What is unacceptable is renting a vehicle with no functioning A/C, leaving a customer sitting in extreme heat, and then dismissing the customer’s concerns instead of properly inspecting and addressing the problem.
Based on this experience, I do not feel comfortable renting from this location again. I hope management takes this complaint seriously and addresses both the vehicle issue and the way this situation was handled.
Germany •
We’re very sorry for Germany’s experience. The A/C was professionally repaired three weeks before her trip, with no complaints from other guests. Germany notified us about six hours before return. We immediately offered a replacement vehicle only five minutes away or to pick up the car from her location, but she declined both options and chose to return it herself. After the trip, we had the A/C inspected and repaired again. The vehicle is now operating properly with no reported issues.
Great car easy pick up and drop off
Adrian •
Adrian was an amazing guest! We truly appreciate him and are very grateful for how thoughtful and considerate he was throughout the trip. Thank you so much, Adrian! It was a pleasure having you as our guest, and we’d be more than happy to host you again anytime!
Great veh, great prompt service. Will definitely recommend
Angela •
Great car beautiful and very clean... good location to pick up
Lakkia-Monet •
Before my trip even started the cohost called and texted me trying to get me to cancel the reservation I made so somebody else could book that left such a bad taste in my mouth. Then the first night as soon as I pulled up to my house I got an Apple notification that an AirTag was following me from and had viewed my location twice since me picking up the car. Then yesterday it popped up again while I was leaving work so I canceled my trip and returned the car: I have yet to receive any notifications since 7:24PM last night when I dropped it off.
Kelly-Rose •
4.63
19 ratings
From the time I picked up the vehicle, the air conditioning was not working properly at all. I spent more than an hour sitting in the vehicle trying to determine whether the A/C would eventually work. Unfortunately, it did not. This was especially unacceptable given the weather conditions that day, as it was raining and storming, making it impossible for me to simply drive around with the windows down.
The interior of the vehicle became extremely hot and uncomfortable. The vehicle was showing an interior temperature of approximately 95°F, and I was visibly sweating and extremely uncomfortable.
I had originally intended to keep and potentially extend the rental. However, there was no way I could reasonably continue using a vehicle without functioning A/C. I contacted the rental location and was told I could exchange the vehicle around 2:00–2:30 PM the following day. The person I spoke with apparently assumed I lived nearby, but I explained that I live approximately six exits away and that I also had to pick my daughter up from school. Because of those circumstances, I chose to return the vehicle instead.
What made the situation even more frustrating was the interaction when I returned the vehicle. I was standing there visibly sweating and explaining that the A/C was not working, yet I was told that the vehicle did have A/C and that the employee’s own car had working A/C. I specifically asked that the vehicle be checked because it was clearly showing an interior temperature of approximately 95°F.
At that point, I felt completely dismissed. I should not have to argue with someone about whether the A/C works while I am physically sitting inside a hot vehicle experiencing the problem myself.
I also returned the vehicle early and still took the time to refuel it before returning it, despite the fact that the vehicle was not in the condition I expected when I rented it.
I understand that mechanical problems can happen. What is unacceptable is renting a vehicle with no functioning A/C, leaving a customer sitting in extreme heat, and then dismissing the customer’s concerns instead of properly inspecting and addressing the problem.
Based on this experience, I do not feel comfortable renting from this location again. I hope management takes this complaint seriously and addresses both the vehicle issue and the way this situation was handled.
Germany •
We’re very sorry for Germany’s experience. The A/C was professionally repaired three weeks before her trip, with no complaints from other guests. Germany notified us about six hours before return. We immediately offered a replacement vehicle only five minutes away or to pick up the car from her location, but she declined both options and chose to return it herself. After the trip, we had the A/C inspected and repaired again. The vehicle is now operating properly with no reported issues.
Great car easy pick up and drop off
Adrian •
Adrian was an amazing guest! We truly appreciate him and are very grateful for how thoughtful and considerate he was throughout the trip. Thank you so much, Adrian! It was a pleasure having you as our guest, and we’d be more than happy to host you again anytime!
Great veh, great prompt service. Will definitely recommend
Angela •
Great car beautiful and very clean... good location to pick up
Lakkia-Monet •
Before my trip even started the cohost called and texted me trying to get me to cancel the reservation I made so somebody else could book that left such a bad taste in my mouth. Then the first night as soon as I pulled up to my house I got an Apple notification that an AirTag was following me from and had viewed my location twice since me picking up the car. Then yesterday it popped up again while I was leaving work so I canceled my trip and returned the car: I have yet to receive any notifications since 7:24PM last night when I dropped it off.
Kelly-Rose •
Turo's highest-rated hosts
No smoking allowed
Smoking in any Turo vehicle will result in a $150 fine
Keep the vehicle tidy
Unreasonably dirty vehicles may result in a $150 fine
Refuel the vehicle
Missing fuel may result in an additional fee
No off-roading
Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.
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