Nondiscrimination policy
Last revised: June 27, 2022
Our community is the foundation of our business—without you, we wouldn’t exist—so we rely on good people to do good things, and to treat each other and their property with respect, dignity, and compassion. Our shared commitment to these values enables every member of our community to feel welcome on our platform regardless of the way they look, who they love, what they believe, how they self-identify, where they’re from, or when they were born. We have a zero-tolerance policy—discrimination of any kind is not tolerated in the Turo community.
Race, color, ethnicity, religion, age, national origin, residence or geographic location, ancestry, sexual orientation, gender, military service, disability, gender identity, or marital/parental status
Members of the Turo community may not
- Make any statement that discourages or indicates a preference for or against any guest on account of race, color, ethnicity, religion, age, national origin, residence or geographic location, ancestry, sexual orientation, gender, military service, disability, gender identity, or marital/parental status
Turo hosts may not
- Decline or cancel reservations based on race, color, ethnicity, religion, age, national origin, residence or geographic location, ancestry, sexual orientation, gender, military service, disability, gender identity, or marital/parental status.
- Impose any different terms or conditions based on race, color, ethnicity, religion, age, national origin, residence or geographic location, ancestry, sexual orientation, gender, military service, disability, gender identity, or marital/parental status.
- Post any listing that discourages or indicates a preference for or against any guest on account of race, color, ethnicity, religion, age, national origin, residence or geographic location, ancestry, sexual orientation, gender, military service, disability, gender identity, or marital/parental status.
Gender identity
Turo hosts may
- Contact customer support if the gender presentation of a guest does not appear to match their license.
Disability
Turo hosts may not
- Make assumptions about the guest’s ability to operate their vehicle.
- Decline or cancel a trip based on a guest’s actual or perceived disability.
- Inquire about the existence or severity of a guest’s disability, or the means used to accommodate a disability. If a potential guest raises his or her disability, a host should discuss whether their vehicle meets the potential guest’s needs.
- Post any listing or make any statement that discourages or indicates a preference for or against any guest who may have a disability.
- Refuse to communicate with a guest with a hearing disability via their preferred mode of communication.
Turo hosts may
- State factual information about the accessibility features of their listing (i.e., automatic doors, no storage space for a wheelchair, inaccessible car location, etc.).
Familial status
Turo hosts may not
- Decline, cancel, or impose any different terms or conditions for a reservation based on familial status (having a child under the age of eighteen, being pregnant, or in the process of adopting or gaining custody of a child).
Turo hosts may
- Provide factually accurate information about their listing’s features (or lack of them) that could make the listing unsafe or unsuitable for families with children or infants.
- Contact customer support if both guest and host are unable to provide proper accommodations for a guest’s family needs. For instance, a guest arrives to pick up a car with a child who is required to have a car seat without one.
Personal preference
Turo hosts may
- Decline or cancel reservations based on other factors excluding race, color, ethnicity, religion, age, national origin, residence or geographic location, ancestry, sexual orientation, gender, military service, disability, gender identity, or marital/parental status, except as noted above. For example, a host can decline a guest who indicates a desire to tow a boat or film a commercial with the vehicle.
New York notice
NOTICE: New York State Law prohibits the following practices by any peer-to-peer car sharing program administrator based upon race, color, ethnic origin, religion, disability, sex, marital status, residence or geographic location, income, sexual orientation, genetic predisposition, or age: (1) refusal to allow participation in a peer-to-peer car sharing program; and (2) the imposition of any additional charge (except in certain instances where the shared vehicle driver is under the age of 25). In addition, it is unlawful for any peer-to-peer car sharing program administrator to refuse to allow participation in the program to any person solely on the requirement of ownership of credit card.
Countries outside of the United States and European Union
Turo hosts aren’t required to comply with the above policies if they violate local laws.
What happens when a member of the Turo community doesn’t comply with these policies?
Turo will review reports of discrimination on a case by case basis, and impose consequences on members of the Turo community who violate our nondiscrimination policies, which may or may not include removal from the Turo marketplace.
As the Turo community grows, we will continue to ensure that our policies continue to make everyone feel welcome and respected in all of their interactions with Turo community members.
How to report discrimination to Turo
Turo takes reports of discrimination very seriously.
If you believe that you have experienced unlawful discrimination outlined in our nondiscrimination policy on the Turo marketplace, please report it using our support request form. Please provide specific details and the name of the community member involved and reservation number.
We will investigate reports of discrimination on a case-by-case basis and we may follow up with you for additional documentation. If we determine that a community member has violated our nondiscrimination policy, we will impose consequences which may or may not include removal from the Turo marketplace.