Faster check-ins, simpler photos, and an easier way to get repairs done

We're making a few updates to help you spend less time on day-to-day tasks and more time running your business. From guest check-in to trip photos and repairs, here's what's changing and when.

Automated license confirmation: take license checks off your plate

Launching November 9 

Currently, hosts have to manually check a guest’s license during each check-in. Starting November 9, Turo will automatically confirm most guests by checking their driver’s license and selfie during mobile check-in. That means you can spend less time reviewing license submissions and focus on getting your vehicle ready for its next trip.

What to expect:

Guests scan their driver’s license and take a selfie during mobile check-in.

Turo automatically checks the license details and matches the guest’s selfie to their license photo.

When a guest is automatically confirmed, you’ll be notified and no action is needed from you.

If a submission needs a closer look, you’ll be notified to manually review the license details and selfie.

From there, you can confirm the details or, if needed, request new photos from the guest or contact Turo Support for further help.

Turo Camera: capture first, assign later

Launching December 15

Taking check-in and check-out photos is one of the most important ways to protect yourself as a host, but documenting every trip can take time, especially when you're managing multiple vehicles or preparing several cars for trips at once.

We're rebuilding Turo Camera to make capturing and managing trip photos easier. With the new upgrades, you'll be able to open Turo Camera in one tap and take photos without first selecting a trip. Your photos will appear in an unassigned gallery, where you can organize them and assign them to the right trips afterward. You can always reassign photos if you make a mistake.

This means you can photograph multiple vehicles or trips in one go, rather than opening each trip individually to capture and upload photos. And there's more to come: a future update will let you capture photos even when you don't have cell service, so you can document your vehicles wherever you're preparing them.

Direct Repair Program: a simpler way to get repairs done

Coming soon

When a vehicle is damaged, getting it repaired can be a frustrating and costly part of hosting. The Direct Repair Program (DRP) connects hosts with participating repair shops in Turo's trusted network for eligible claims.

Soon, you'll be able to choose a participating shop to handle eligible repairs. Once you've met your out-of-pocket responsibility, Turo pays the shop directly, so you don't have to cover the full repair cost upfront and wait to be reimbursed. Participating shops also offer pre-negotiated pricing, helping make the repair process simpler and more predictable. You can also continue using your own repair shop if you prefer.