Add optional Extras to your trip at checkout.

We'll send the exact GPS location via a Google Maps link. Our support team is ready to assist via chat throughout your trip.

🚫 No smoking 🐱 No pets 🐶 ⛽ Please return the vehicle with the same amount of fuel it was delivered to you with. 💦 We have all of our vehicles professionally cleaned before and after every single trip. Please note that guests are responsible for all airport and delivery parking fees.

• How do I pick up my vehicle?

  We've made vehicle pickup incredibly convenient and reliable for our guests. All our vehicles offer remote pickup, ensuring a seamless experience. Here's how it works: Once your reservation is confirmed, you'll be required to verify your identity by uploading a photo of yourself holding your driver's license. After verification, we'll securely place the keys in the glovebox of the vehicle. It's that simple! Enjoy the convenience of remote pickup and embark on your journey with ease.

• Is smoking allowed inside the vehicle?

  No, smoking is strictly prohibited in our vehicles. We prioritize the comfort and well-being of all our guests, and maintaining a clean, safe, and reliable fleet is essential to us. We kindly ask that you refrain from smoking in the vehicle. Thank you for your understanding and cooperation in creating a pleasant experience for everyone.

• What happens if I receive a traffic ticket or violation during my rental?

  As the renter, you are responsible for any traffic tickets, violations, or toll charges incurred during your rental period. It is important to adhere to all traffic laws and regulations while operating the vehicle. If you receive a ticket or violation, please notify us as soon as possible. We may need to provide your information to the appropriate authorities for processing. Any fines, penalties, or administrative fees associated with the ticket or violation will be your responsibility. We appreciate your understanding and cooperation in complying with traffic laws and maintaining a safe driving record.

• How do I extend my rental?

  If you wish to extend your rental period, we're here to assist you. If the vehicle is available for the extended period, you can request a trip modification directly through the Turo platform. Alternatively, you can reach out to our team, and we'll be more than happy to help you with the extension. We understand that sometimes plans change or you may want to extend your time with our luxury vehicles. Just let us know, and we'll work with you to accommodate your request. We love helping our guests have an amazing experience throughout their trip!

• Can I use tolls during my rental?

  Absolutely! Every car at Oceanview Rides comes equipped with toll capabilities, allowing you to conveniently use toll roads throughout your trip. You will only be billed for your actual toll usage, and the charges will be applied once your trip concludes. Drive worry-free and enjoy the convenience of tolls with us!

• Can I take the vehicle out of state or across the border?

  Our vehicles can be taken within the state of Florida without any issues. However, if you have any intentions of taking the vehicle outside of Florida, it is important to consult with us beforehand. Certain restrictions or additional requirements may apply when crossing state borders. Please note that our vehicles are not permitted to be taken outside of border. We are here to assist you and provide the necessary information to ensure compliance with any legal or insurance requirements. Your safety and the integrity of our vehicles are our top priorities, so please reach out to us if you have any travel plans outside of Florida.

• What if I accidentally damage the vehicle during my rental?

  Accidents can happen, and we understand that. If you accidentally damage the vehicle during your rental, it is crucial to follow Turo's policy and guidelines. Immediately report the damage through the Turo app or website and provide accurate information about the incident. Depending on your selected protection plan, you may be responsible for covering the costs associated with the damage, up to the specified deductible amount. Turo's team will review the case, assess the damages, and guide you through the necessary steps for resolving the issue. Remember, timely communication and documentation are essential for a smooth claims process.

• Can I take the rental vehicle off-road?

  Our rental vehicles are intended for use on paved roads and are not suitable for off-road driving. Taking the rental vehicle off-road can pose significant risks to both the vehicle and your safety. Any damages incurred due to off-road use will be the responsibility of the renter. We kindly ask that you refrain from taking the rental vehicle off-road and stick to designated roads and areas for a safe and enjoyable driving experience.

• Is insurance included with the rental?

  insurance coverage is available for your rental through Turo. During the booking process, you will have the opportunity to review and select the protection plan that best suits your needs. It's important to carefully consider your options and choose the plan that provides you with the desired level of coverage and peace of mind. We want to make sure you have the appropriate insurance protection throughout your rental period, allowing you to enjoy your journey with confidence.

• Can I add an additional driver to my rental?

  Yes, you can add an additional driver to your rental. However, it is important to note that all drivers must meet our eligibility requirements and be approved through the Turo platform. Additional drivers must provide their valid driver's license and be added to the reservation prior to the start of the rental period. Please ensure that all drivers comply with our terms and conditions for a smooth and hassle-free experience. How to add a driver to a trip: Take these steps to request and to add a driver: 1. Log onto Turo or sign into the app and open the Trips tab 2. Choose Booked and open the trip you’re interested in 3. Scroll down to the section labeled DRIVERS 4. Tap “Add driver” 5. Enter the email tied to your driver’s Turo account: if they don’t have an account, enter a valid email they check regularly 6. Advise your additional driver to look for an email from Turo and that it could end up routed to their spam or junk folder

• What happens if the rental vehicle breaks down during my trip?

  In the event of a breakdown during your trip, please contact us immediately. We will assist you in resolving the situation and provide guidance based on the specific circumstances. If the vehicle is inoperable, we will arrange for roadside assistance to help you. Rest assured that our goal is to minimize any inconvenience and get you back on the road as quickly as possible.

• Can I modify or cancel my reservation?

  Yes, you can modify or cancel your reservation, but it is subject to our modification and cancellation policies. If you need to make changes to your reservation, such as adjusting the dates or vehicle selection, please contact us as soon as possible. We will do our best to accommodate your request, depending on availability and the time of notice provided. For cancellations, please review our cancellation policy, as fees may apply depending on the timing of the cancellation. We strive to provide flexibility and excellent customer service, so don't hesitate to reach out to us with any modification or cancellation requests.

• Do I have support during my trip?

  Absolutely! At Oceanview Rides, we are committed to providing excellent customer support throughout your rental journey. If you have any concerns or requests, simply reach out to us through the Turo app. Our team is known for being friendly, respectful, and highly responsive, as showcased in our stellar reviews 🌟. Rest assured, you can book your trip with confidence, knowing that you'll receive professional service, avoid unnecessary rental charges, and enjoy an amazing car at a great deal. Your satisfaction is our top priority!

• What if I get a flat tire?

  In the event of a flat tire during your trip, guests are responsible for any damages incurred. For detailed information on how to handle flat tire situations and documentation requirements, please refer to the Turo Help Center at this link: Turo Help Center - Flat Tire Damage. We recommend familiarizing yourself with the guidelines provided to ensure a smooth resolution in case of such an incident.

• What happens if I return the vehicle late?

  We understand that unexpected situations may arise during your trip. If you anticipate that you will be returning the vehicle later than the agreed-upon return time, please communicate with us as soon as possible. Late returns may be subject to additional fees, as outlined in the rental agreement. It is essential to respect the agreed-upon return time to ensure a smooth experience for all our guests. If you have any concerns or need to extend your rental period, please reach out to our team for assistance.

• Do I have to refuel the vehicle when bringing it back?

  We strive to make your rental experience as convenient as possible. The car will typically come with a full tank of fuel ⛽️, and we kindly ask that you return it in the same condition. However, if you prefer a hassle-free option, you can select our "pre-paid fuel" option during booking. With this option, you can bring back the car at any fuel level, and we'll take care of refueling for you. Simply choose the option that suits you best and enjoy your journey with peace of mind.

• What if I get stranded on the road during a trip?

  Your safety and peace of mind are our top priorities. Turo offers 24/7 roadside assistance for guests. Here's what to do in different situations: Roadside Assistance after an Accident: If the vehicle is undriveable, notify your host and call roadside assistance immediately at 1-[Number redacted for privacy and security] (CA) or 1-[Number redacted for privacy and security] (US). If you can still drive, inform your host and continue your trip. Report the damage within 24 hours via our Damage Reporting Center. In case of an accident with another vehicle, gather important information, such as the other driver's details and insurance information. Take clear photos of all damage and share the Turo Incident Information card with the other party. If the vehicle needs towing and you can't wait for repairs or if it's deemed irreparable, contact us at 1-[Number redacted for privacy and security] (CA) or 1-[Number redacted for privacy and security] (US). Roadside Assistance after a Breakdown or Other Issue: If the vehicle breaks down or won't start, immediately inform your host and call roadside assistance at 1-[Number redacted for privacy and security] (CA) or 1-[Number redacted for privacy and security] (US). Provide your location, details of the problem, and whether it's a Turo Go car. If you suspect a dead battery in a Turo Go vehicle, do not jump-start the car. Wait for roadside assistance to assist you.

• Can I travel with pets in the rental vehicle?

  We understand that pets are part of the family, but we have specific policies regarding pets in our rental vehicles. Please consult with us prior to your rental if you plan to travel with pets. While some of our vehicles may allow pets, certain restrictions and additional cleaning fees may apply. It is important to inform us in advance so that we can provide you with the necessary guidance and ensure that the vehicle is properly prepared for pet-friendly travel. We appreciate your cooperation in keeping our vehicles clean and enjoyable for all our guests.

• Can I request additional amenities or services for my trip?

  We strive to make your trip as comfortable and enjoyable as possible. If you have any specific requests for additional amenities or services, please contact us in advance. While we cannot guarantee availability, we will do our best to accommodate your needs and provide you with an exceptional rental experience.

• How clean will the rental vehicle be when I pick it up?

  We take pride in maintaining clean and well-presented rental vehicles for our guests. Your rental vehicle will be thoroughly cleaned and sanitized before your pick-up. We strive to provide a clean and comfortable environment for your journey. If you have any specific cleanliness preferences or concerns, please let us know in advance, and we will do our best to accommodate your needs.

• Are there any mileage restrictions for the rental?

  We offer generous mileage allowances for our rentals, allowing you to enjoy your trip without worrying about exceeding limits. However, specific mileage restrictions or additional charges may apply for longer-term rentals or specialty vehicles. Please review the rental terms and conditions or contact us for more information regarding mileage limits and any associated fees.

• How much can I expect to pay in airport/port garage fees?

  Even though we will not charge a fee to deliver the vehicle to an airport/port garage, you will still be responsible to pay directly to the airport/port, all associated parking fees. These are fees you can expect to pay: - FORT LAUDERDALE AIRPORT $40 ($20 when the vehicle is being checked out, and $20 when the vehicle is being checked in). - MIAMI INTERNATIONAL AIRPORT $50 ($25 when the vehicle is being checked out, and $25 when the vehicle is being checked in). - PALM BEACH INTERNATIONAL AIRPORT $26 ($13 when the vehicle is being checked out, and $13 when the vehicle is being checked in). - PORT EVERGLADES $40 ($20 when the vehicle is being checked out, and $20 when the vehicle is being checked in). IMPORTANT: Please be sure to always return the vehicle to the LONG-TERM garage, and NOT to the short-term garage. If the vehicle is returned to the short-term garage, you can expect the parking fees listed above to increase. --- ADDITIONAL NOTE --- Please don't return the vehicle to the car rental center, if you do, there will be an additional improper return fee of up to $150. --- CONCLUSION --- For your most enjoyable rental experience, please always return the vehicle to the LONG-TERM garage.