Toyota Corolla

10/10 experience! Definitely will book again! Very accommodating, communicative and responsive!

Ione •

Unfortunately, my experience with this car and the host wasn’t very positive. The first night of the rental I had to drive from DC to Baltimore which is a 1-2 hour drive depending on traffic and in our case also weather. We are from out of state and was assuming that the Apple CarPlay feature which was included in the description of the 2022 Toyota Corolla would be functioning. We were not able to connect any of our phones to CarPlay and have the map and directions on the display screen. Then, we encountered a severe thunderstorm and it was a torrential downpour for the majority of our drive. I turned on the wipers expecting for them to clear the rain so I could see clearly and arrive safely to our destination. To my dismay, the wiper blades were badly damaged and just smeared the rain on the windshield and significantly worsened my visibility. I immediately turned on the defrost to make sure the windshield would not get foggy. The defrost system horribly fogged the windshield and would not clear. It was obvious the inside of the windshield had not been cleaned in a long time and there was a thick film that prevented the window to de-fog. I was on the highway in rush hour traffic in a torrential downpour with no map on the screen in an unknown area with damaged wiper blades and a dirty filmy windshield and with a poor defrost system. I could not see the signs. I made multiple wrong turns. Several possible accidents almost happened. Everyone’s stress level was through the roof. I felt really unsafe and was afraid we could possibly die in a car accident because I could barely see. It was one of the worst, if not the worst, car rental and driving experience I’ve ever had especially on a vacation. Thankfully we got to the stadium with minutes to spare. Even though the rain had stopped, the drive back to the hotel was still precarious because the windshield was still wet and the wipers continued to smear the water, the windshield fogged on the film, defrost wasn’t helping, Apple CarPlay still wasn’t working and now it was very dark and late at night. The drive was unsafe and significantly more stressful due to the owner not making sure the car was equipped with good wiper blades, clean windshield, and working CarPlay. In addition, the interior of the car was not very clean when it was given to me. I messaged Majid the next day and shared my poor experience with his car and how I felt the safety of my family was jeopardized because of the multiple things that were not done. In short, I felt he blamed me for the situation when it was his responsibility to rent a safe vehicle. There was no care about what my family went through and no apology. I reported this to Turo Customer Support and they are working on a resolution. I did take pictures and video to prove that the details I described are true. They have been submitted to Turo. The Turo staff have been very supportive and I’ve been impressed with the customer service. I would definitely not recommend renting this car or with this owner.

Theresa •

Great car

Aaron •

Car was clean, and ran well. Easy pick up. Good communication.

Haley •

Host was amazing! Quick and responsive! Would rent again!

Don •