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5 seats
Gas
30 MPG
Automatic
Trip start
Trip end
Insurance via Travelers
Brake assist
AUX input
USB input
Convenience
Skip the rental counter
Use the app for pickup and return instructions
Add drivers anytime after booking
2-hour pickup window
No need to modify your trip unless you’re running more than 2 hours late
Peace of mind
No car wash necessary, but keep the vehicle tidy
Free access to 24/7 roadside assistance
24/7 customer support
4.86
51 ratings
As always a wonderful ride prices are so reasonable as well
Jewell •
Dear Turo Customer Support,
I am an existing customer and recently rented a vehicle through Turo from August 7–10, 2026.
Unfortunately, the condition of the vehicle I received was not what I expected based on the listing. While it was the correct vehicle, the amount of visible damage to the exterior was far beyond what was represented. When I arrived to pick it up, I was extremely disappointed and, quite honestly, embarrassed to drive it.
The only reason I accepted the vehicle was because I was on a tight schedule and did not have enough time to cancel and find another rental.
I felt it was important to bring this to your attention because I believe Turo strives to maintain certain quality standards for vehicles listed on your platform. In my opinion, the condition of this vehicle did not meet those standards and should have been disclosed more accurately in the listing.
As a returning customer, I hope you will review this matter and consider an appropriate resolution. I appreciate your time and look forward to your response.
Sincerely,
Albertha Jackson
Albertha •
Only thing I didn’t like is that I had to get the headlight replaced but other than that host was pleasant, car drove fine and got me from place to place. I appreciate the convenience of everything. Highly recommended.
Chrishonta •
The car drives really well, but the host in the beginning gave me the wrong car, and when she realized what she had done, she called me and asked me to bring the car back, which I was an hour away, and she was extremely rude and very disrespectful to me because of an error that she had made I brought the car back around midnight that night and exchanged it for the proper car, but the car itself drove really well. It was really good on gas, but I do not believe I will be renting from this host again due to the disrespect and the unprofessionalism that I experienced. I would like to thank Turo for their professionalism in handling this matter.
Jacqueline •
Every guest should seat in the car that has the license plate of the car they have booked.
I was getting two cars ready for two people who were supposed to pick up those cars at 7pm the same day.
I did not ID Jacqueline, but neither did I ask her to seat in the wrong vehicle. I just stated to her that her car is ready, when both of those cars were ready for pick up.
She knew very well that she has booked a black Mazda2, not a gray Mazda3.
Let’s be responsible adults and own the mistakes we make
Host was super easy to work with. The directions provided was not followed.
Jennifer •
4.86
51 ratings
As always a wonderful ride prices are so reasonable as well
Jewell •
Dear Turo Customer Support,
I am an existing customer and recently rented a vehicle through Turo from August 7–10, 2026.
Unfortunately, the condition of the vehicle I received was not what I expected based on the listing. While it was the correct vehicle, the amount of visible damage to the exterior was far beyond what was represented. When I arrived to pick it up, I was extremely disappointed and, quite honestly, embarrassed to drive it.
The only reason I accepted the vehicle was because I was on a tight schedule and did not have enough time to cancel and find another rental.
I felt it was important to bring this to your attention because I believe Turo strives to maintain certain quality standards for vehicles listed on your platform. In my opinion, the condition of this vehicle did not meet those standards and should have been disclosed more accurately in the listing.
As a returning customer, I hope you will review this matter and consider an appropriate resolution. I appreciate your time and look forward to your response.
Sincerely,
Albertha Jackson
Albertha •
Only thing I didn’t like is that I had to get the headlight replaced but other than that host was pleasant, car drove fine and got me from place to place. I appreciate the convenience of everything. Highly recommended.
Chrishonta •
The car drives really well, but the host in the beginning gave me the wrong car, and when she realized what she had done, she called me and asked me to bring the car back, which I was an hour away, and she was extremely rude and very disrespectful to me because of an error that she had made I brought the car back around midnight that night and exchanged it for the proper car, but the car itself drove really well. It was really good on gas, but I do not believe I will be renting from this host again due to the disrespect and the unprofessionalism that I experienced. I would like to thank Turo for their professionalism in handling this matter.
Jacqueline •
Every guest should seat in the car that has the license plate of the car they have booked.
I was getting two cars ready for two people who were supposed to pick up those cars at 7pm the same day.
I did not ID Jacqueline, but neither did I ask her to seat in the wrong vehicle. I just stated to her that her car is ready, when both of those cars were ready for pick up.
She knew very well that she has booked a black Mazda2, not a gray Mazda3.
Let’s be responsible adults and own the mistakes we make
Host was super easy to work with. The directions provided was not followed.
Jennifer •
No smoking allowed
Smoking in any Turo vehicle will result in a $150 fine
Keep the vehicle tidy
Unreasonably dirty vehicles may result in a $150 fine
Refuel the vehicle
Missing fuel may result in an additional fee
No off-roading
Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.
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