Cancellation policy

Last revised: August 23, 2017

Traveler cancellation

Travelers may cancel their trip through our site or mobile app, and the cancellation is effective immediately. The total amount refunded will depend on when the traveler cancels the trip, and varies by fee component (trip price, trip fee, protection fee, and if applicable, young driver fee).

There are no credits/refunds issued for early returns.

Trip price & trip fee
Time of cancellation Trip price refunded Trip fee refunded
< 1 hour from booking trip 100% 100%
> 7 days before trip start 100% 0%
1–7 days before trip start 90% 0%
< 1 day before trip start 0% 0%

The trip fee is non-refundable once an hour has elapsed from the time the trip is booked (i.e. when the owner confirms the pending trip).

Protection fee

The protection fee is fully refunded if the trip is cancelled before it starts.

Young driver fee

The young driver fee is fully refunded if the trip is cancelled before it starts.

Owner cancellation

If an owner wishes to cancel a booked trip, they must notify the traveler via on-site messaging as soon as possible, and process the cancellation through the Turo website or mobile app. The cancellation is effective immediately, and the traveler receives a complete refund.

Owners will be subject to a $50 fee if they cancel a trip less than 24 hours before the start of the trip, or $25 if they cancel more than 24 hours before the start of the trip.

Owners who repeatedly cancel trips may be subject to additional penalties, including removal from the marketplace.