The van was not clean when I picked it up for my reservation. Additionally, the passenger side sliding door was off track and could not be used properly. I brought this to the staff’s attention before leaving the parking lot, and they performed a quick repair, assuring me the issue was resolved.

However, once I arrived home to load the van, the sliding door came off track again. I contacted the office and was informed that no comparable replacement vehicle was available. I was given the option to rent from another location or simply avoid using the door during my trip.

Given that the vehicle was not in proper working condition and the issue affected its functionality throughout my rental period, I was disappointed that the only accommodation offered was a discount on a future rental rather than a resolution for the current reservation.

Great van, available on short notice when Enterprise left us up a creek without a paddle. Nice, clean van that held my team of 6 with no issues. This is my first Turo experience and it was a pleasure. Thanks, gang.

Pretty disappointed. The car is advertised as having USB ports yet none of them work. On a long road trip, it’s super inconvenient to have to look down at your phone for directions as well as not having anywhere to charge your phone! Secondly, the passenger side door is damaged and comes off and sometimes that door doesn’t close completely. I saw reviews about the USB ports from a year ago and assumed it had been fixed since the host is still listing it has having these features. I think the most frustrating part was I messaged the host immediately after picking up the car and they just ignored my message all together. I would not recommend.

Great vehicle

Smooth and easy process
Great host; the van has a stutter when accelerating and none of the front usb ports or charging ports work. But overall a very good trip would definitely book again