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12 seats
Gas
14 MPG
Automatic transmission
Trip start
Trip end
Insurance via Travelers
Toll pass
Convenience
Skip the rental counter
Use the app for pickup and return instructions
Add additional drivers for free
30-minute return grace period
No need to extend your trip unless you’re running more than 30 minutes late
Peace of mind
No car wash necessary, but keep the vehicle tidy
Free access to 24/7 roadside assistance
24/7 customer support
4.92
53 ratings
Our trip started out rough from the get go. The van was 25 minutes away from the airport even though the listing said William P Hobby Airport. There was much confusion surrounding this as the instructions I received were about getting the van from airport parking, which weren’t applicable since the van was in a Kroger parking lot 11 miles away. Lee didn’t seem to understand what I was saying when I pointed out how misleading it was for an out-of-towner, unfamiliar with the area, for the location to say William P Hobby Airport with an address listed to actually be 11 miles away from the airport. After getting an uber ($50) and reaching the van, pick up was quick as Lee gave me instructions on where to find keys. Immediately upon opening the van doors though, more disappointment ensued. Overall the condition of the van is poor. It was dirty on the inside and smelled like urine. The double door to get into the van wouldn’t open properly, making entering and exiting the van with a baby carrier extremely difficult. There were multiple seatbelts not working and a whole seat missing, making this an 8 seat van. This meant we had to rent an additional car to get our group around Houston. An inside panel completely fell off while driving on the freeway. The brakes were squeaking and the air conditioner turned on and off intermittently. In addition, the headlights shoot off in crazy directions making driving at night interesting. The check engine light was on, which Lee had given me a heads up stating that it was just the maintenance minder that hadn’t been reset when the oil was changed. I don’t think this is the case as there is an actual oil lamp light on the van, but whatever. Thankfully my early morning return was actually back to the airport and it was easy to do. We pulled into the specified Key lot, parked the van, sent a picture, and a shuttle immediately picked us up to go over to the terminal.
Lee responded quickly when I contacted him but at least this van in his fleet needs serious attention or to be retired. I rented a 12-passenger van because I needed to be able to transport 11 people around for my son’s wedding and the van acquired didn’t fit that bill.
Natasha •
Thank you for your feed back however I’ve never had a more rude aggressive guest.
You were upset because you booked the wrong pickup location instead of reading or just calling to confirm pickup instructions.
I called for two day prior to your arrival never a return call or text.
You stated you didn’t get the call but it was done through the app and your private cell.
I’m twice your age and you were talking to me like I was a kid. Very disrespectful I pray .
Everything was great! Pickup/drop off was very smooth, and questions were addressed very quickly!
Makayla •
Thank you, Makayla for your kind words. It was my pleasure serving you.
Lee was great, very helpful and would respond quickly to any questions. The van was perfect for our family trip. Everything was clean and we had no issues.
Ricardo •
Such a great host! Responded right away and our trip was really smooth and didn’t have any problems from Houston to Florida. I will definitely recommend the van
Bibileth •
Thank you Bibileth for your kind words it was a pleasure serving you and your family. God bless
Very good business Ty Mr Lee will book again soon for another trip
Alvin •
Thank you, Alvin. It was my pleasure serving you..
4.92
53 ratings
Our trip started out rough from the get go. The van was 25 minutes away from the airport even though the listing said William P Hobby Airport. There was much confusion surrounding this as the instructions I received were about getting the van from airport parking, which weren’t applicable since the van was in a Kroger parking lot 11 miles away. Lee didn’t seem to understand what I was saying when I pointed out how misleading it was for an out-of-towner, unfamiliar with the area, for the location to say William P Hobby Airport with an address listed to actually be 11 miles away from the airport. After getting an uber ($50) and reaching the van, pick up was quick as Lee gave me instructions on where to find keys. Immediately upon opening the van doors though, more disappointment ensued. Overall the condition of the van is poor. It was dirty on the inside and smelled like urine. The double door to get into the van wouldn’t open properly, making entering and exiting the van with a baby carrier extremely difficult. There were multiple seatbelts not working and a whole seat missing, making this an 8 seat van. This meant we had to rent an additional car to get our group around Houston. An inside panel completely fell off while driving on the freeway. The brakes were squeaking and the air conditioner turned on and off intermittently. In addition, the headlights shoot off in crazy directions making driving at night interesting. The check engine light was on, which Lee had given me a heads up stating that it was just the maintenance minder that hadn’t been reset when the oil was changed. I don’t think this is the case as there is an actual oil lamp light on the van, but whatever. Thankfully my early morning return was actually back to the airport and it was easy to do. We pulled into the specified Key lot, parked the van, sent a picture, and a shuttle immediately picked us up to go over to the terminal.
Lee responded quickly when I contacted him but at least this van in his fleet needs serious attention or to be retired. I rented a 12-passenger van because I needed to be able to transport 11 people around for my son’s wedding and the van acquired didn’t fit that bill.
Natasha •
Thank you for your feed back however I’ve never had a more rude aggressive guest.
You were upset because you booked the wrong pickup location instead of reading or just calling to confirm pickup instructions.
I called for two day prior to your arrival never a return call or text.
You stated you didn’t get the call but it was done through the app and your private cell.
I’m twice your age and you were talking to me like I was a kid. Very disrespectful I pray .
Everything was great! Pickup/drop off was very smooth, and questions were addressed very quickly!
Makayla •
Thank you, Makayla for your kind words. It was my pleasure serving you.
Lee was great, very helpful and would respond quickly to any questions. The van was perfect for our family trip. Everything was clean and we had no issues.
Ricardo •
Such a great host! Responded right away and our trip was really smooth and didn’t have any problems from Houston to Florida. I will definitely recommend the van
Bibileth •
Thank you Bibileth for your kind words it was a pleasure serving you and your family. God bless
Very good business Ty Mr Lee will book again soon for another trip
Alvin •
Thank you, Alvin. It was my pleasure serving you..
No smoking allowed
Smoking in any Turo vehicle will result in a $150 fine
Keep the vehicle tidy
Unreasonably dirty vehicles may result in a $150 fine
Refuel the vehicle
Missing fuel may result in an additional fee
No off-roading
Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.
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