Tesla Cybertruck

Unfortunately, this rental turned into a very stressful part of our family vacation.

The Cybertruck mechanically broke down in the middle of the road, leaving our family, including children, stuck in the middle of an intersection. Everything happened very quickly, and we were rushed into making decisions about what to do next. Brian offered to swap the vehicle, and at the time I appreciated having another car available. However, the only reason I agreed to the swap was because I understood that we would be refunded for the amount we had paid for the Cybertruck that broke down.

After many messages and a lot of back-and-forth, Brian did eventually provide a partial refund, which I appreciate. But getting to that point required far too much communication, follow-up, and time during what was supposed to be our family vacation. We spent a significant amount of our trip dealing with the breakdown, the vehicle swap, Turo, and the refund issue instead of enjoying our time together.

The other major issue has been our belongings that were left inside the Cybertruck when it was taken away. Because everything happened so suddenly, we were not able to retrieve everything. Most importantly, my daughter’s camera, which was a birthday present, was left inside the vehicle.

We contacted Brian numerous times trying to get the camera back. We even drove to the garage where the Cybertruck had been taken, using more of our vacation time trying to retrieve it, but we were told the vehicle could not be opened at that time. Brian messaged us several times saying that he would bring the camera back to us, so I am now trusting that he will follow through and ship it back to us since we are leaving Hawaii.

I understand that the mechanical breakdown itself was not necessarily Brian’s fault, and I appreciated that he arranged another vehicle when we were stranded. I also appreciate that he eventually provided a partial refund. However, the entire situation became such a hassle in the middle of our family vacation. Between being stranded in an intersection with our children, dealing with the refund, trying to recover our belongings, driving to the garage, and repeatedly following up about my daughter’s camera, we lost a lot of time and energy dealing with this rental.

If everything after the breakdown had been handled smoothly, I probably would have viewed the situation very differently. Unfortunately, what followed the breakdown became the bigger issue.

I am still hoping and trusting that Brian will keep his word and return my daughter’s camera. I will update this review once the camera is received and everything is fully resolved.

Susan •

Great Experience!

Wei •

Gr8 truck! Head turner but really comfy

Paul •

Great car and good communication!

Vanessa •

Brian and Austin are amazing and the car is in good condition with FSD. It's so easy to drive the cybertruck with FSD. Great communication and easy return.

Wenyu •