Volvo XC40

Thank you

Regenay •

I had been in communication with the owner before my pickup date to make sure all of my questions were answered and everything was in order as I’m coming from far north. I specifically wanted this truck to test out having it for professional needs and to see if I wanted to purchase a preowned one. However, on the day of pickup, after I submitted my driver's license, I was unexpectedly questioned about whether I planned to take the car out of state. This stood out to me because it was very different from the smooth experiences friends had described when renting through Turo.

Shortly afterward, the owner contacted me and offered me a completely different vehicle because the Volvo I had reserved was supposedly still being used by another renter who wanted to extend their trip. The replacement offered was an Altima, which was not comparable to the Volvo I had specifically booked and paid $600 for. I declined and contacted Turo customer support. Eventually, I was able to receive the vehicle I originally reserved.

The car itself was clean and ready to go. However, the owner had not yet cleared the trip in the app. Since I was standing in a parking lot in 90 degree weather, I called Turo support, who advised me to take photos of the vehicle and begin my trip. Moments later, the owner messaged me through the app stating that I needed to take pictures before the trip could proceed. Thankfully, I had already contacted customer support and followed their instructions.

The entire pickup process felt unnecessarily stressful and uncomfortable. Rather than feeling like a valued customer, I felt as though I was being treated with an unusual level of suspicion. As a Black professional woman who was simply following the rental process and Turo's guidelines, that was a disappointing and disheartening experience.

Overall, the vehicle drove well and met my transportation needs. Aside from some minor dents and normal wear and tear, it was in good condition. Unfortunately, because of the owner's communication and the uncomfortable pickup experience, I would not choose to rent from this host again.

Taqueria •

Not as clean as I would expect

Tiana •

car was a little dirty on the inside and the brakes need to be changed. The host changed my reservation end time without informing me but he does have great communication.

Carmella •

Great ride Great host

Shambreka •