Chevrolet Suburban

Vehicle was great for me and my family. Thank you Scott for the great communication. We look forward to renting from you in the future.

Michaela •

This is our second time renting with Scott. The suburban served us well on our trip. Our only criticism is the lack of information regarding the recent change in fuel type from regular to premium. As it was a recent switch, I'm not deducting stars for it. Scott is easy to work with and timely in any needed response. Thanks again, Scott and Ryan!

Nicole •

The car had mechanical issues, which isn’t the reason for my rating, these things happen. The owner’s responses were delayed and unhelpful. Thankfully the Turo Roadside Assistance worked great.

Dave •

This was my second time renting a car through them, and once again it was a great experience. They were very communicative, answered all of my questions promptly, and made the entire process easy. They also dropped off the car and picked it up afterward, which made everything incredibly convenient. I even needed to extend my rental, and they responded quickly and accommodated my request without any issues. I highly recommend using them and will definitely rent from them again in the future.

Sean •

This was one of the most frustrating rental experiences I’ve ever dealt with, and honestly it should have never happened in the first place.

I booked a 2017 Chevy Suburban about a week and a half in advance and paid roughly $800 for the reservation because I needed a reliable vehicle for a 10-hour out-of-state trip. On pickup day, everything on Turo’s side appeared approved — license verification, check-in process, etc. I picked up the vehicle, documented all pre-existing damage with photos like you’re supposed to, and drove it home to finish preparing for my trip.

Once I got home and looked more carefully, I noticed the registration tag on the vehicle was expired. The sticker showed August 2025 even though we are already in May 2026. That immediately raised concern, so I checked the glove compartment. Every registration document inside the vehicle was expired, and the proof of insurance documents were expired as well. To be fair, I did not notice the expired tags immediately at pickup, which was my mistake. Then again i did the pickup late at night around 10pm. However, I also never expected an issue this serious to unfold from a vehicle being rented through a platform like Turo.


At that point, I contacted the host expecting a simple explanation or updated documentation. Instead, I was told that everything was supposedly “up to date,” but they just had not received the updated paperwork yet. That explanation made no sense to me. I asked for proof of current registration and insurance because there was no way I was about to risk driving 10 hours out of state in a vehicle that appeared to have expired documents across the board. The host then claimed everything had been done online and they had no proof available to provide.

That is completely unacceptable for a vehicle being rented to paying customers.

I contacted Turo directly hoping they could verify the registration and insurance information themselves, but surprisingly they told me they could not verify it either, as that part belonged to another department. Considering the severity of the situation, I would expect they could at least make an exception or attempt to confirm whether the vehicle was properly registered and insured. At that point, I no longer felt comfortable driving the vehicle at all. I returned it immediately to the original pickup location, documented everything again with photos and videos, placed the key back in the lockbox, and informed the host the vehicle had been returned.

What made the situation even worse was Turo’s handling afterward. I asked for assistance getting a replacement vehicle since my trip was now falling apart, but I was told they couldn’t help me until the host confirmed the vehicle had been returned. Since this happened after hours, Turo said they couldn’t reach the host, and I was basically left stuck either waiting until the host verified it later that morning—which at that point would have derailed my trip even more—or canceling.

I eventually called the host directly because messages through the app were going unanswered. During that call, I was told there was “no way” to verify the vehicle had been returned until someone physically checked the next morning. The host also stated there was nothing he could do for me and that he needed to go back to sleep because he had to wake up in a couple of hours. Whether intentional or not, the response came across as extremely dismissive considering my trip had already been disrupted and I was now dealing with a major inconvenience involving both my travel plans and a large amount of money.

The entire situation was stressful, inconvenient, and honestly infuriating. I lost valuable time, my travel plans were disrupted, and now I also have to wait up to 10 business days just to receive my refund for a vehicle I never even used for the intended trip.

I’m not trying to be disrespectful, but this absolutely deserves accountability. A vehicle with expired registration, tags, expired paperwork inside the glove box, and no verifiable proof available at pickup should never be allowed on the platform. I expected much better from both the host and Turo.

Daniel •