Ford EcoSport

The trip was smooth and the car drove great. As far as the host, Melissa, before she gave me the keys, I informed her that the car would be returning early. She advised me to let her know if the trip was going to run late or if I planned to return the car earlier than booked.

So, upon returning early, I reached out an hour in advance to let her know the trip was ending early. She never responded or even read my message. Once I arrived at the agreed-upon meeting spot, I reached out again to let her know I was there. I also called through the Turo app and received no response.

At that point, I contacted Turo customer service, and they were able to reach Melissa. She responded to them but declined my request for an early return.

I’m disappointed because I did everything Melissa asked me to do through the Turo messenger, gave her advance notice, showed up at the agreed-upon location, and made multiple attempts to contact her. I understand that the original reservation was for a specific timeframe, but when the host specifically instructs you to communicate if you’re returning early, I expect that communication to go both ways.

The car itself was great and the trip went smoothly, but the communication and handling of the early return left a bad taste in my mouth. I would have appreciated better communication and consistency from the host. Based on my experience, I would be hesitant to book with this host again.

Taye •

The car didn’t run that good. Turo started increasing the price, that’s what the host said. The car just was the right price I needed for the week. You get what you pay for.

META •

Easy pickup location and a great little car. Very reasonable price Would definitely recommend and will use for any future needs

Randy •

Car ran smooth for the most part , enjoyed my trip! No problems and it was easy communication

Ieyanna •

Appreciate you patience

Darquan •