Chevrolet Trax

DO NOT BOOK!!!! I HAVE NEVER FELT SO UNSAFE AND ABANDONED DURING A RENTAL

I honestly don’t even know where to begin because this was one of the most stressful and terrifying rental experiences I have ever had. I am a 26 year old woman traveling alone, and I was left stranded overnight in a remote area after the vehicle I rented experienced a catastrophic mechanical failure. The motor blew up while I had only had the vehicle for UNDER FOUR HOURS. This was completely outside of my control and absolutely not something I could have prevented.

What is most disturbing to me is how unsafe I was left after the vehicle failed. I was stranded in a remote area where Uber could not get to me. Instead of making sure I was somewhere safe or helping me get somewhere secure for the night, I was essentially left to figure it out myself. I had to pay a complete stranger to get me to the closest hotel half an hour away because I had no other way to get to safety. I was alone, stranded, scared, and trying to figure out how I was going to get home 4 hours away.

The entire time, it felt like the primary concern was getting their vehicle back, rather than making sure I was okay. I understand that they needed their vehicle recovered, even though it was in the towing impound lot safe and they knew this but I cannot understand how the person who rented me the vehicle could be more concerned about recovering the car than the safety of the person who was stranded because that vehicle failed.

This incident also caused me to MISS MY SISTER’S WEDDING. This wasn’t a minor inconvenience or a simple change of plans. I was traveling for an important family event, and because the vehicle failed after less than four hours, I was unable to complete my trip and missed something that I cannot get back.

I was forced to spend $566 out of pocket just to get myself somewhere safe for the night and ultimately get back home. I have documentation for these expenses and have requested reimbursement. Unfortunately, despite being told that they wanted to make things right, they are refusing to reimburse me for the expenses I incurred because their vehicle failed.

What made the situation even worse was the communication afterward. When I initially expressed that this experience was unacceptable and that I needed help resolving the situation, I was given the impression that they wanted to make things right. But once resolving the situation became inconvenient for them, the communication changed. Messages began coming through text instead of being kept within Turo, and I was even told that I didn’t need Turo involved. That was extremely concerning to me, especially considering this entire rental was conducted through Turo.

I followed the instructions I was given, documented my expenses, tried to communicate, and tried to resolve this reasonably. I did not cause the vehicle to fail. I did not misuse the vehicle. I had the vehicle for less than four hours before the motor blew up, leaving me stranded and in an unsafe situation.

I would NEVER recommend this host based on my experience. A mechanical failure can happen, but how you treat someone when that failure leaves them stranded says everything. I needed someone to make sure I was safe. Instead, I felt abandoned while the focus seemed to be on getting the vehicle back.

If you are considering booking this vehicle, please understand that my experience was not simply that “the car broke down.” I was left stranded alone overnight in a remote area, had to pay a stranger to get somewhere safe, incurred $566 in unexpected expenses, missed my sister’s wedding, and am now having to fight to be reimbursed for costs that resulted directly from the vehicle failure.

This was frightening, stressful, expensive, and completely unacceptable. I would not put myself in this situation again, and I would strongly encourage other renters to think twice before booking.

Mishaelle •

Very nice and clean vehicle! Communication was excellent! Very quick

Clavonna •

My trip was awesome. This is my Top choice for renting. They make sure everything goes great and stay connected thru the whole ride

Gwenice •

Ana was a great host. The car was clean and had no issue making a far drive.

Sam •

Car was clean, pickup was easy and Ana was nice and helpful!

Cole •