Volvo XC90

It was an amazing car during our family trip thank u everything was as detailed

India •

Car as described and wonderful host. Thank you!

Jessee •

They tried scamming me multiple times and gave me a car with dry rotted tires, expired car seats, and a booster seat instead of a car seat. They were extremely difficult to deal with. Turo support and the host were extremely unhelpful, and finally Turo got involved after I posted about my experience on Reddit, they reviewed my reservation and gave me a total refund.

I would strongly caution anyone considering renting from this host, especially families traveling with young children. Our experience renting a 2017 Volvo XC90 involved serious safety concerns, misleading assurances, and an unnecessarily difficult refund process.

We booked this vehicle for a family trip with three young children and made our needs clear before the rental. We needed to accommodate three car seats and two strollers. The host repeatedly assured us that everything would fit, specifically insisting that all three car seats could be installed across the second row.

To verify this, I personally visited a Volvo dealership and physically tested the configuration using our car seats and stroller. It did not work. Even after I explained this to the host, they continued insisting that the vehicle would accommodate our family.

When I raised concerns about the suitability of the vehicle and requested a refund, the host initially responded that there was "no issue on our end" and directed me to Turo. They also repeatedly instructed me to cancel the reservation myself, despite the reservation being non-refundable. Following those instructions would have put approximately $400 at risk. Rather than providing a clear answer about whether a refund would be authorized, the host continued directing me toward a cancellation process that could have resulted in forfeiting our money.

Unfortunately, the problems did not end there.

Upon receiving the vehicle, we discovered additional, much more serious concerns. The tires showed signs of deterioration, and the child safety seats provided by the host had expired nearly two years earlier. One of the seats was also inappropriate for our four-year-old.

These are not minor inconveniences. They are fundamental safety issues, particularly when a host knowingly rents a vehicle to a family traveling with small children.

After we brought these concerns to the host's attention, they offered to replace the tires and car seats. I acknowledge that the host was responsive and willing to arrange replacements. However, these are basic safety items that should have been inspected and addressed before the vehicle was made available for rent, not after a guest discovers the problems.

Given the circumstances, we were no longer comfortable continuing the rental and arranged to return the vehicle early. The host acknowledged our concerns and accepted the early return.

Unfortunately, obtaining our refund became another ordeal. Despite repeated communications with Turo and assurances that the matter would be resolved, the refund was not processed until I publicly shared our experience on Reddit and Turo's official account intervened.

We ultimately received a full refund, but only after an extraordinary amount of time, frustration, and effort for a situation that should never have occurred.

My biggest concern is the combination of repeated assurances that proved unreliable, questionable safety conditions, and the handling of our refund concerns. Families should not have to independently verify a host's claims about vehicle suitability, discover expired child safety equipment, or identify potentially unsafe tire conditions after pickup.

To be fair, the host did respond to our concerns and offered to correct the safety issues once they were identified. But being willing to fix problems after the fact does not excuse failing to address them beforehand, particularly when children's safety is involved.

This entire experience was stressful, inconvenient, and completely avoidable. Based on our experience, I would not rent from this host again, and I would strongly encourage other families to exercise caution.

Nathan •

Car was exactly as listed. It was beautiful drive and met the needs exactly. Hosts were excellent and provided very detailed and proactive instructions and were able to quickly and effectively answer any question I had. Would definately choose them again when I come back to orlando!

Steven •

Amazing customer service!

Andrea •