Dodge Durango

car was great

Ronald •

The host canceled this trip 23 minutes before it started. This message was automatically posted by Turo.

Turo •

Overall, I had a good experience renting Joshua’s 2024 Dodge Durango. Joshua was extremely responsive through Turo messaging, which I genuinely appreciated. Communication was excellent throughout the rental, and I want to recognize him for that.

As a fellow Turo host, I understand both sides of the rental experience, so I wanted to provide some constructive feedback that I believe could make the experience even better for future guests.

My first concern was the sunroof. While driving on the highway at approximately 70 mph, there was a very noticeable whistling noise coming from the sunroof. It was loud enough to keep my 2-year-old daughter awake while traveling. Surprisingly, opening the sunroof to the vent position actually made the cabin quieter. The Durango also has a pretty loud exhaust setup, which guests should be aware of, but the wind noise from the sunroof was surprisingly louder than the exhaust at highway speeds. I would definitely recommend having the sunroof seal inspected.

My second concern was the exterior cleanliness. When I picked up the Durango, the exterior was noticeably dirty. There were visible dirt rings around the front tires and dirt extending up the sides of the vehicle. When renting a premium vehicle, I believe guests should reasonably expect it to be presented in clean, well-maintained condition. During our trip, I was meeting my girlfriend’s father in a very nice area of Orlando, and unfortunately, the vehicle’s appearance wasn’t the best when we arrived. He even made a comment about how dirty it was. As a host myself, I understand how important first impressions are, especially when guests are paying for a premium rental experience.

One additional suggestion would be to clarify the airport pickup instructions. This was our first time flying into Orlando, and I wasn’t aware that guests could take the airport tram/train to access the parking area where the Durango was located. I assumed I needed to take an Uber, so I left my family waiting at the terminal while I went to retrieve the vehicle. It wasn’t until I was driving past the parking area that I realized there was a much more convenient transportation option available. I would highly recommend emphasizing this in the pickup instructions because it’s actually a fantastic convenience for future guests and could save them unnecessary transportation expenses and confusion.

Despite those concerns, I still believe Joshua deserves five stars. He was incredibly responsive, the vehicle served its purpose, and the overall experience was positive. I don’t believe a few correctable issues should overshadow the things he did well.

I share this feedback not to criticize Joshua, but because I know firsthand, as another Turo host, how valuable honest and constructive feedback can be. Addressing the sunroof noise, ensuring the vehicle is thoroughly cleaned before each rental, and making the airport transportation instructions clearer would take this from a good rental experience to an exceptional one.

Thank you again, Joshua, for your responsiveness and hospitality. I appreciate it and wish you continued success on Turo!

Christian •

Car clean! Very professional owner!

Zenobia •

Host and vehicle were both great! Would recommend!

Cameron •