MINI Countryman

Loved this trip would definitely rent again may want to buy me one of the cars lol host was great and friendly i really enjoyed it

CLIFTON •

All is all great car, thanks!! My only recommendation would be to use less Armour All on the front mats. It was like stepping on a banana peel each time we step into the front seats.
Thank you!

Jennifer •

I wanted to provide feedback regarding my recent rental experience.

My reservation was originally scheduled for 10:00 AM, but I received a call asking if the pickup could be pushed back approximately one hour to 11:00 AM so the vehicle could be prepared. When I arrived at 11:00 AM, it appeared the team was still behind on getting the vehicles cleaned and ready.

Unfortunately, the Mini Cooper S I rented was not fully cleaned when I received it. The interior wasn’t terrible, but the carpet was noticeably dirty and there were crumbs and debris in the seats. Considering the pickup had already been delayed to allow additional preparation time, I expected the vehicle to be cleaner upon arrival.

I do want to acknowledge that the staff members were very friendly and helpful. Since this was my first time driving a Mini Cooper S, they took the time to explain how to start and operate the vehicle, which I appreciated.

The vehicle drove reasonably well overall, although it did feel somewhat worn, which I understand can be expected with a 2018 vehicle. My larger concern was a service notification displayed on the dashboard that appeared to indicate the vehicle was approximately 40,000 miles overdue for service. I cannot confirm exactly what maintenance the notification referred to, but it raised concerns about whether the vehicle was current on its recommended maintenance.

Additionally, on the following day, just a few hours before I was scheduled to return the vehicle, the check engine light came on. I do not know what caused the warning, and I did not experience a breakdown, but I wanted to document it because of the existing service notification.

Overall, the staff were courteous and helpful, but the delayed pickup, condition of the interior, overdue service notification, and check engine light made me concerned about the vehicle’s preparation and maintenance. I wanted to make Turo aware of these issues for documentation and review.

Darius •

Car was good.

Matt •

Exceptional experience renting this vehicle! Perfectly clean and spacious for 3 of us luggage! Great communication from start to finish

Kristina •