Toyota RAV4

The car quality was great. I rented this for a trip to the Upper Peninsula and it was perfect. Great modes for different terrain. Was a little concerned in the beginning at pick up because I noticed the tabs were out of date. But not once did I get pulled over. Other than that, great vehicle and I would most certainly rent from this owner again!

Aaron •

Convenient and good communication.

Collin •

I will start out by saying I never leave bad reviews for anything (ever!) and have never once had a bad experience with a Turo car in my many years of renting (until now). I am also a repeat customer of this particular renter, but rented a different car from them in the past.

Unfortunately, it looks like I am the second person to be rented a car that absolutely reeked of smoke. I was traveling alone with my three young children, and we had to drive the three hour trip (each way) from Minneapolis airport to our destination with the windows down, mostly while on the highway, because the smell was so awful. I reached out to the owner of the car immediately upon check-in to let them know about the awful smoke smell, and was told that they didn’t notice a smell in the car before renting it to me and that there was nothing they were willing to do to help. However, I just noticed in the reviews of this car that the person who rented it immediately before me had the exact same experience, except the owner of the car acknowledged that the previous renter before them had, in fact, smoked in the car. According to the review, they also did nothing for that renter to make it right. So the owner knew about the smoke and completely gaslit me. I am so upset about this entire experience from start to finish and hope that Turo will escalate this further so that this doesn’t happen to anyone else. Do not rent this car, especially if you are traveling with kids! It is seriously gross!

Jill •

Everything went really well i had a last minute pick up and i was accommodated accordingly

Shakendra •

Writing


The vehicle smelled strongly of marijuana when we picked it up. The owner acknowledged they knew the previous renter had smoked in the car, yet it was still rented out without being properly cleaned. A vehicle in that condition should never have been made available to the next customer.
When we brought the issue up, the owner said they didn't "feel" like offering any discount, despite admitting they were aware of the problem. The lack of professionalism, poor customer service, and unacceptable condition of the vehicle made for a very disappointing experience. I would not rent from this owner again.

Micah •