Great rental experience from start to finish. The car was clean, comfortable, and drove great the entire time. Pick-up and drop-off were hassle-free and very convenient, which made the whole process smooth and stress-free. Everything was exactly as described, and I’d definitely rent again. Highly recommend!

Before I start you have to understand this car is 7 years old and a rental. So it has a natural 'patina' that comes with use. If you're ok with a few scratches on the outside and missing CarPlay - this was one of my favorite rentals to date. I was worried about the wait time for the parking lot shuttle but we waited all of 10 minutes each way (both during business hours). We had 4-5 adults and a trunk full of luggage and the car hauled us through the crazy LA traffic with comfort and plenty of power. We went from La to Anaheim to La to Anaheim back to LA with several small trips and still ended with 1/3 a tank. With gas prices in the $5.50 range our entire week was under $70 in gas - unheard of gas mileage for a car of this size.

Interior was comfy and the charging cords a great added bonus.

The only complaint was the phone holder requires a pop socket which I don't have so my phone slide all over but we figured it out. I wouldn't hesitate to rent from Elena again - I hope the Lexus is available next time we're in town!!!

Thank you Elena for the wonderful ride!!

Pickup was simple, car was stylish and comfortable. Prepaying fuel was good. No issues at all with the car.

During drop off, the host had an emergency and was unable to receive the car, so I had to park the car in her neighborhood and walk over to drop the key in her mailbox. Unfortunately it took 30 minutes to find a parking spot anywhere nearby as there are a ton of apartment buildings in the area that make parking tough, so it was pretty inconvenient.

The owner was great. When we arrived at LAX, the car was parked on a Budget parking lot, the owner had sent us a clear instructions on how to come and pick up the car, we came in, the owner handed off the keys and we enjoyed the car for a full week in LA. Unfortunately we also had to extend our trip by 2 extra days because of severe weather conditions, and we were able to easily contact the owner and ask for an extension which was a life saver. The car is in a really good condition, drives very well, very comfortable, and doesn't feel like its almost 7 years old. It turned out to not just be a 2019 Lexus RX, it was actually an RX450H F-Sport which was a great surprise, because of all the extra features like heated a cooled seats, full sun roof, and plenty of performance to go around. Both me and my wife enjoyed the car. Thank you

Great car, hybrid and 360 camera make it top notch