The host cancelled this trip 37 minutes before it started. This message was automatically posted by Turo.

Turo •

Everything was perfect

Robert •

The hosts were super responsive, and the vehicle was very clean and smelled great. The car drove amazingly. Thank you.

Sean •

The host cancelled this trip 16 hours before it started. This message was automatically posted by Turo.

Turo •

Worst experience ever! Do not book!

I usually do not write bad reviews as I know this will impact host’s business. However, I wanted to bring this to everyone’s attention! We usually rent a car at least 2-3 times a year for our trips and have done it for many years. This was the worst experience we ever had! It started with Yahya informing us 2 hours before the car delivery that the car we booked with him is no longer available. Since him and his team do not usually keep a spare comparable car in his inventory for the unforeseen, he offered a smaller car. This was at the end of the day and of course it was too late to find anything else and we had to leave early in the morning, so we got stuck with a smaller vehicle. ( not to mention that he still charged us for minivan). Furthermore, when he brought the replacement car, it was almost empty on gas and had a tire issue signal on. Yahya ensured us that the light will go off once we drive for a few miles. We trusted him, as we thought it happens sometimes. We drove quite a bit the next day and the tire light never went off. Instead, the second light of the bad tire came on. We started panicking because we were in the middle of the road and had little kids with us. We called Yahya but he would not answer. Luckily my husband managed to get a flat tire fix and fixed the issue. When I finally got a hold of Yahya and pointed out the issue again to him of renting a car with a bad tire, he told me that I was just being difficult.
When we finished our trip we cleaned the car and I texted Yahya early in the morning asking him to inspect the car and pick it up. Yahya waited till the end of day when it got dark and came to get it late at night when we were already sleep. I have not heard from him for a couple of days then all of a sudden he called and start blaming us for damaging the car! I was astonished and speechless! Could this be true? He failed to come on time and do a proper inspection, then several days later started to blame us with faulty damages that we never did nor had! Please share this information with anyone who decides to rent from him or his team.

Kateryna •