Chevrolet Suburban

This was my first experience using Turo, and I must say it is my last. Before arriving, Corey was a bit slow getting me the code/access instructions. I texted as I walked up to the car and he was responsive and unlocked the car for me. Upon initial inspection the car looked fine. He messaged me that he wasn’t sure of the condition of the car, because the previous renter had returned it only an hour earlier. Found a little sand from previous rental, but wasn’t bad. Car was messaging stating it needed an oil change and the washer fluid was low. Later that night we went into town to eat and after coming back to the car, found quite a few cockroaches and what looked like water Beatles crawling all over the seats. I messaged Corey right away and he basically offered no solution, just a justification that Hawai’i has a bad problem with cockroaches and that I was basically just going to have to deal with cockroaches crawling on my family and our stuff. I couldn’t get an enterprise rental that night, so we killed what bugs we could, basically kept all food out of the car and just had to keep anything wet in garbage bags for the majority of the trip. I met my limit about three nights later after finding bugs every single night. I asked Corey if he would offer a refund for the unused nights if I were to return it early and he said he would give me a refund. No refund has come, so I contacted Turo about the issue and asked for a refund for the unused nights, in which they offered me a token $50 quoting their policy didn’t allow them to refund any more. I rented two others cars while on the Oahu and Hawai’i islands from Enterprise and didn’t experience a single issue with bugs, so although Corey says he maintains the vehicle and does “bug bombs” regularly, I don’t have a lot of confidence that everything has I’ll pass on Turo next time.

Brandon •

Corey was great. The car ran perfect. Lots of space, and really responsive to messages, but definitely rent from him again thank you Corey.

Antonio •

This turo was very reliable.. Great services.. highly recommend 👌

Abraham •

Perfect vehicle to see the island. Fit our whole family and luggage. Drop off and pick up is close by and convenient

Krista •

Very easy picking up and dropping off the vehicle. Perfect vehicle for our trip. And the host was awesome!

Casey •