It was great

Ac was out car was very jerky and key fob was dying

First arrived to pickup car and opened the door the car stunk like car cleaner and cigarettes. I’m a nonsmoker, and the add says no smoking in the vehicle. I complained about it, but was told it happens I can cancel, but no other cars available. I need a reliable car for a quick trip out of town so I said I would keep the car. I took the car and drove home, then I heard a noise going down the street like a tire had a bubble or a nail or something wrong. I contacted host and was told they don’t test drive every car, but I can return with no replacement car or take the car to his tire guy. So I decided to take the car to the tire guy, that was a joke, he looked at two tires as I pulled forward and backed up, and he said not a tire issue maybe mechanical and we aren’t mechanics. Then I receive a message from host saying the tire guy said the tires were all new, that’s not true, I have picture of one of the rear tires and the tread was very worn on the inside of the tire. I drove the car back home as at this time I had no ride to pick me up if I took the car back to the host. Once I had someone to follow me back to the host lot I dropped the car off and put the keys in the key drop, I was unable to change or cancel the remaking trip in the app so I called Turo for the forth time today and the gentleman on the phone cancelled the remaining part of the trip and refunded me a portion of the trip. He advised that an investigation will take place for me to get a full refund.
At this time I missed the first night stay at the Airbnb with my friends in Orlando and will now have to find a different ride.

Great Car , Great customer service!! Highly recommend!