Chevrolet Trax

Excellent car and value of money, specially Ms Tiana the owner, she kept cold drinks and candy inside the car for us. We took the car for 1 month and in between she msg for any support if require. Her hospitality is more than anything. Regards Muhammad

Muhammad •

The vehicle itself performed well. It drove smoothly, the Bluetooth paired easily, and I had no mechanical problems while driving. I only used the vehicle on paved roads and highways, and it handled the trip without issue.

There were a couple of maintenance items worth mentioning. The air conditioning only worked on settings 1 through 3 because the highest setting (4) did not function. It still cooled the vehicle once I was on the road, but it took longer than expected to cool down in the summer heat. I was also unable to get the cruise control to work during my trip.

The vehicle was reasonably clean, but it was not in pristine condition when I picked it up. It already had normal wear, including scratches, dents, and signs of use inside the cabin. Because of that, I found the repeated warnings about keeping the vehicle in perfect condition and the emphasis on possible cleaning charges to be excessive.

The host left bottled water, a soda, and candy in the vehicle as a welcome gesture. While I appreciate the thought, the soda had become extremely hot from sitting in the vehicle, and the candy had already started melting. I ended up throwing those items away because I was concerned they could create a mess inside the car. Given how strongly the host emphasized keeping the vehicle spotless and warned about extra cleaning charges, it seemed contradictory to leave heat-sensitive items in a vehicle during the summer that could leak, burst, or melt through no fault of the renter. I would recommend either asking renters if they would like refreshments or providing items that can safely remain in a hot vehicle.

My biggest concern was the customer service. During pickup, I had an issue with the app verifying my driver's license. Rather than stepping outside to quickly verify my ID in person, the communication remained back and forth from inside the house, making a simple issue take much longer than necessary. I arrived about 30 minutes after my scheduled pickup, but the rental had already been reserved and prepaid, so I was disappointed that resolving the verification issue became unnecessarily difficult.

Later, when I called because I couldn't figure out how to open the fuel door, I did not feel supported. This was my first time driving this particular vehicle, and I asked how to access the gas tank. The interaction came across as condescending, and the call ended before the issue was resolved. Although the host later explained she had been trying to return to a Zoom call, there was no acknowledgment or apology for how the interaction came across.

One additional concern was being told that a five-star review would result in a discount on a future rental. While some renters may appreciate that incentive, I personally prefer reviews to reflect the experience itself rather than being connected to a future discount. I believe ratings should be earned based solely on the quality of the rental experience.

The return process itself went smoothly, and the vehicle was accepted without issue.

Overall, the car itself was reliable and met my transportation needs. Unfortunately, the host's communication consistently came across as condescending rather than helpful, and that significantly affected what would otherwise have been a pleasant trip. The quality of customer service is just as important as the quality of the vehicle, and for that reason my experience was 3 out of 5 stars. Based on this experience, I would not rent from this host again.

DaMona •

Great I’ve rented from temi 3 times and not one problem

Micheal •

The host cancelled this trip last minute. This message was automatically posted by Turo.

Turo •

The host was amazing.

Charavea •