Cadillac XT4

The car was awesome and worked perfectly. Excellent service

Tristian •

My experience with this rental was extremely disappointing from beginning to end.

My first booking was canceled at the last minute, even though I had communicated that my flight had been canceled and that I had been placed on the next available flight. I was told that this was fine, only to have the reservation canceled anyway. Not realizing I was booking with the same company/host again, I made another reservation.

Communication was horrible from the very beginning. The listing also gives the impression that the vehicle is located at the airport, when in reality the pickup location is approximately 15–20 minutes away from the airport.

Once we received the vehicle, the problems became even worse. The key fob battery was dead, the vehicle repeatedly had difficulty starting, and there were multiple warning lights illuminated on the dashboard.

At one point, we locked the vehicle while at Waffle House and then could not get back into it. We were stuck there for hours trying to get assistance, with very little communication or help from the host. I had also left my inhaler inside the vehicle, which made the situation even more concerning.

After that experience, we were afraid to lock the vehicle again because we couldn’t risk being locked out. As a result, the vehicle had to remain unlocked for the remainder of my trip. We also barely drove it because we couldn’t trust that it would start again once we reached our destination.

What was most disappointing was the lack of concern or effort to resolve the situation. Despite being told about these problems, I was never offered a replacement vehicle or another reasonable solution. There was no real attempt to address the inconvenience of having a rental for four days that was barely usable and could not even be safely locked.

I paid for a reliable rental vehicle that I should have been able to use throughout my trip. Instead, I spent my vacation worrying about whether the car would start, whether I would be able to get back into it, and whether my belongings were safe because the doors had to remain unlocked.

Based on the condition of the vehicle and the lack of assistance I received, I do not believe I received the rental service that I paid for.

Yndia •

The host cancelled this trip last minute. This message was automatically posted by Turo.

Turo •

Super easy to rent from these guys. Instructions were clear. Car was great. Would def book again

Eric •

Service was good, car ran fine

Terrell •