Hyundai Tucson

My trip was great!!!!! No issues and the car was clean.

Victor •

Host was great and made sure I had access to the car in a timely mannor.

Brandi •

Loved the car it was drove smooth and clean

Yashma •

Host was friendly, however, the car was not vacuumed out. It looks like there was animal hair in it and the exterior was not clean either. Also, the registration sticker was not in the window. The host called me to let me know and sent me a copy of the registration. Also, the car has over 100,000 miles so it surges when the car is idle.

Chantal •

This was by far the most unpleasant experience I have had renting through Turo. Between my account and my husband’s, we have rented through Turo more than 15 times and have never experienced an unclean vehicle like this.

Before pickup, I inquired about getting the vehicle approximately two hours earlier than my scheduled time and was told I would need to pay the equivalent of an additional full day, which I found unreasonable for a two-hour adjustment.

While taking my pre-trip photos, I immediately noticed that the car reeked of dog odor. There was an excessive amount of dog hair covering the back seats (the part of the trunk) and the floor of the trunk, where we needed to place our personal belongings. The seats were visibly filthy and looked as though dogs had been walking all over them. There were personal items left behind in the trunk, center console, and glove compartment. The exterior was also dirty. It was very apparent that this vehicle had not been properly cleaned or prepared for the next guest.

When I pay to rent a vehicle, I expect it to be presented spotless, clean, and ready for use—similar to the standard I would expect when picking up a vehicle from a traditional rental car company. I understand that a Turo vehicle may not literally be brand new, but it should at least feel clean, sanitized, and professionally prepared for the next paying guest. I should not be getting into a rental vehicle and immediately dealing with someone else’s crumbs, belongings, pet odor, excessive dog hair, and visibly dirty seats. I guess my level of cleanliness and the host’s are hugely different because I would never consider a vehicle in this condition ready to be handed over to a paying guest.

As someone who does not have pets, I was extremely frustrated that I had to spend my own money to have a rental vehicle detailed just to make it reasonably clean and comfortable enough to use. What made the situation even more disappointing was that there was no genuine concern, apology, or offer of compensation for the condition in which the vehicle was provided.

To be fair, the vehicle itself drove fine, and I did not experience any issues with how it operated during the trip. My dissatisfaction is specifically with the condition in which the vehicle was provided and the way the situation was handled.

Communication throughout the experience was also unprofessional and lacked basic customer service. I ultimately returned the vehicle early and left the key inside at the designated return location.

For future customers, I would strongly suggest adding clear, current, and accurate photos of the vehicle’s interior to the listing so guests can see the actual condition of the vehicle before booking. Up-to-date photos of the seats, backseat area, trunk, and overall interior would allow customers to make an informed decision rather than being surprised when they arrive for pickup.

For someone who has consistently had positive experiences using Turo, this rental was extremely disappointing. A guest should not have to spend additional money cleaning and detailing a vehicle simply because the host failed to properly prepare it before pickup. While the vehicle drove fine, cleanliness, accurate representation, and professional customer service are also part of what a guest is paying for. Based on the condition of the vehicle and the way the situation was handled, I would not rent from this host again and cannot recommend this vehicle to other guests.

Shantel •