Turo
Cadillac Escalade 2023Cadillac Escalade 2023Cadillac Escalade 2023
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Cadillac Escalade

2023 4WD Sport

4.36

(12 trips)

7 seats

Gas (Premium)

16 MPG

Automatic transmission


Your trip

Trip start

Trip end


Pickup & return location



Insurance & Protection

Insurance via Travelers


Hosted by

Tyenisha

4.5

Tyenisha
17 tripsJoined

Deluxe class

This exclusive car has additional safety checks for guests under 30.


Vehicle features

Safety

    Adaptive cruise control

    All-wheel drive

    Backup camera

    Blind spot warning

    Brake assist

    Lane departure warning

    Lane keeping assist

Device connectivity

    Android Auto

    Apple CarPlay

    Bluetooth

    USB charger

    USB input

Convenience

    GPS

Additional features

    Must be 25+ to book

    Heated seats

    Sunroof

    2 Smart TVs

Apple CarPlay is a registered trademark of Apple Inc. Android is a trademark of Google LLC.

Included in the price

Convenience

Skip the rental counter

Use the app for pickup and return instructions

Add additional drivers for free

30-minute return grace period

No need to extend your trip unless you’re running more than 30 minutes late

Peace of mind

No car wash necessary, but keep the vehicle tidy

Free access to 24/7 roadside assistance

24/7 customer support


Extras (5)

Add optional Extras to your trip at checkout.

Prepaid refuel

Save time, make drop-off a breeze, and avoid additional fees by adding this Extra, which allows you to return my car at any fuel level. Price includes up to a full tank of gas.

$70/trip

Portable WiFi hotspot

Enjoy built-in streaming access for music, navigation, and apps through the vehicle’s infotainment system. Available for the duration of your trip. (Streaming subject to data limits. Excessive usage may result in additional charges.)

$25/trip1 available

Stroller

Clean, foldable stroller available for your convenience. Ideal for families traveling with young children. Please return in the same condition as provided.

$30/trip2 available

Unlimited mileage

Drive without mileage limits. Ideal for road trips and extended travel.

$500/trip

Child safety seat

Clean, properly installed child safety seat or booster available upon request. Please specify age and size at booking.

$25/trip3 available


Ratings and reviews

4.36

(11 ratings)

Reviews

James

James •

Great!

Tyenisha's response

Thank you James for being a great guest 🤍 hope you enjoyed your trip

Porsha

Porsha •

This was my first time ever using Turo and I loved the communication. The car is beautiful just what I needed for a day. Check in was seamless as well as return process. Host was amazing the entire duration.

Tyenisha's response

Thank you Porsha , you were a pleasure to work with

Wayne

Wayne •

Great experience working with the host. Fast replies, and was able to accommodate an earlier pickup and earlier return. Would happily rent this vehicle again!

Angelica •

Late to drop off but was quick with communication

Tyenisha's response

Angelica , how were we late for pickup when you changed your pickup time the day of , which was extended later to that day due to a flight change , which we accommodated . Your drop off time was also changed only a few hours in advanced in which we were at the airport before the guest . The pickup said he would get there at 7:22 PM, we got there at 7:23 PM no problem . Third party communication is never ideal , the gas was not refueled either .

Nicholas •

I would give zero stars if I could never have I dealt with such back and forth and terrible customer service from a rental company. In one day of having the vehicle it broke down in the middle of the road in which we had to contact the host and roadside assistance. We contacted for a tow and they sent out someone to jumpstart the vehicle in which took over 2.5 hours later, with us already knowing the vehicle did not have a battery issue. We were at least able to move the vehicle to a safe place before the vehicle died on us again. We had to contact Turo roadside assistance multiple times to obtain a tow in which we had to sit out there in the cold with our family for 7 hours before tow arrived because Turo stated we were not able to leave the vehicle. Our day had now been wasted. Turo was unable to provide us with a replacement vehicle due to us not living in the area and not being able to return the vehicle. Turo’s customer service agent gave us the option to drive my family 10.5 hours back to our destination in an uber, bus, or train is completely ridiculous because at this point we were now stranded and had no transportation to get around but an uber, bus or train was the only option they could come up with for my entire family. A refund was requested due to our inconvenience and Turo is trying to give us less than half of the money that I paid. It’s insane the way that this situation was handled and I would never rent from this company again. The customer service was terrible and felt like they didn’t care about our well being and that all that mattered was keeping our money rather than trying to help. I hope one day they make changes because for this being my first and only experience renting from Turo I can never recommend them to anyone. In fact I can only tell people to avoid ever using them.

Tyenisha's response

Nicholas, we’re truly sorry this happened. The 2023 Escalade was inspected weeks prior with no known issues. Once notified, we immediately contacted Turo roadside; towing, replacements, and refunds are handled solely by Turo. Your frustrations are beyond our control .We also received alerts showing speeds over 75 mph and are reviewing whether premium 93 fuel was used. Our vehicle remains 560+ miles away, and we share your frustrations as we have not received updates as well with the company .


Rules of the road

No smoking allowed

Smoking in any Turo vehicle will result in a $150 fine

Keep the vehicle tidy

Unreasonably dirty vehicles may result in a $150 fine

Refuel the vehicle

Missing fuel may result in an additional fee

No off-roading


Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.


Pickup at car location

Fort Mill, SC 29715

Pickup locations

Charlotte Douglas International Airport

Bring the car to me

Up to 25 miles


Cancellation policy

Cadillac Escalade

2023 4WD Sport

4.36

(12 trips)

7 seats

Gas (Premium)

16 MPG

Automatic transmission


Hosted by

Tyenisha

4.5

Tyenisha
17 tripsJoined

Deluxe class

This exclusive car has additional safety checks for guests under 30.


Vehicle features

Safety

    Adaptive cruise control

    All-wheel drive

    Backup camera

    Blind spot warning

    Brake assist

    Lane departure warning

    Lane keeping assist

Device connectivity

    Android Auto

    Apple CarPlay

    Bluetooth

    USB charger

    USB input

Convenience

    GPS

Additional features

    Must be 25+ to book

    Heated seats

    Sunroof

    2 Smart TVs

Apple CarPlay is a registered trademark of Apple Inc. Android is a trademark of Google LLC.

Included in the price

Convenience

Skip the rental counter

Use the app for pickup and return instructions

Add additional drivers for free

30-minute return grace period

No need to extend your trip unless you’re running more than 30 minutes late

Peace of mind

No car wash necessary, but keep the vehicle tidy

Free access to 24/7 roadside assistance

24/7 customer support


Extras

Add optional Extras to your trip at checkout.

Prepaid refuel

Save time, make drop-off a breeze, and avoid additional fees by adding this Extra, which allows you to return my car at any fuel level. Price includes up to a full tank of gas.

$70/trip

Portable WiFi hotspot

Enjoy built-in streaming access for music, navigation, and apps through the vehicle’s infotainment system. Available for the duration of your trip. (Streaming subject to data limits. Excessive usage may result in additional charges.)

$25/trip1 available

Stroller

Clean, foldable stroller available for your convenience. Ideal for families traveling with young children. Please return in the same condition as provided.

$30/trip2 available

Unlimited mileage

Drive without mileage limits. Ideal for road trips and extended travel.

$500/trip

Child safety seat

Clean, properly installed child safety seat or booster available upon request. Please specify age and size at booking.

$25/trip3 available


Ratings and reviews

4.36

(11 ratings)

Reviews

James

James •

Great!

Tyenisha's response

Thank you James for being a great guest 🤍 hope you enjoyed your trip

Porsha

Porsha •

This was my first time ever using Turo and I loved the communication. The car is beautiful just what I needed for a day. Check in was seamless as well as return process. Host was amazing the entire duration.

Tyenisha's response

Thank you Porsha , you were a pleasure to work with

Wayne

Wayne •

Great experience working with the host. Fast replies, and was able to accommodate an earlier pickup and earlier return. Would happily rent this vehicle again!

Angelica •

Late to drop off but was quick with communication

Tyenisha's response

Angelica , how were we late for pickup when you changed your pickup time the day of , which was extended later to that day due to a flight change , which we accommodated . Your drop off time was also changed only a few hours in advanced in which we were at the airport before the guest . The pickup said he would get there at 7:22 PM, we got there at 7:23 PM no problem . Third party communication is never ideal , the gas was not refueled either .

Nicholas •

I would give zero stars if I could never have I dealt with such back and forth and terrible customer service from a rental company. In one day of having the vehicle it broke down in the middle of the road in which we had to contact the host and roadside assistance. We contacted for a tow and they sent out someone to jumpstart the vehicle in which took over 2.5 hours later, with us already knowing the vehicle did not have a battery issue. We were at least able to move the vehicle to a safe place before the vehicle died on us again. We had to contact Turo roadside assistance multiple times to obtain a tow in which we had to sit out there in the cold with our family for 7 hours before tow arrived because Turo stated we were not able to leave the vehicle. Our day had now been wasted. Turo was unable to provide us with a replacement vehicle due to us not living in the area and not being able to return the vehicle. Turo’s customer service agent gave us the option to drive my family 10.5 hours back to our destination in an uber, bus, or train is completely ridiculous because at this point we were now stranded and had no transportation to get around but an uber, bus or train was the only option they could come up with for my entire family. A refund was requested due to our inconvenience and Turo is trying to give us less than half of the money that I paid. It’s insane the way that this situation was handled and I would never rent from this company again. The customer service was terrible and felt like they didn’t care about our well being and that all that mattered was keeping our money rather than trying to help. I hope one day they make changes because for this being my first and only experience renting from Turo I can never recommend them to anyone. In fact I can only tell people to avoid ever using them.

Tyenisha's response

Nicholas, we’re truly sorry this happened. The 2023 Escalade was inspected weeks prior with no known issues. Once notified, we immediately contacted Turo roadside; towing, replacements, and refunds are handled solely by Turo. Your frustrations are beyond our control .We also received alerts showing speeds over 75 mph and are reviewing whether premium 93 fuel was used. Our vehicle remains 560+ miles away, and we share your frustrations as we have not received updates as well with the company .


Rules of the road

No smoking allowed

Smoking in any Turo vehicle will result in a $150 fine

Keep the vehicle tidy

Unreasonably dirty vehicles may result in a $150 fine

Refuel the vehicle

Missing fuel may result in an additional fee

No off-roading


Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.


Your trip

Trip start

Trip end


Pickup & return location




Insurance & Protection

Insurance via Travelers



Cancellation policy

Pickup at car location

Fort Mill, SC 29715

Pickup locations

Charlotte Douglas International Airport

Bring the car to me

Up to 25 miles

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