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5 seats
Gas
32 MPG
Automatic transmission
Trip start
Trip end
Insurance via Travelers
Backup camera
Blind spot warning
Brake assist
Lane departure warning
Lane keeping assist
Android Auto
Apple CarPlay
Bluetooth
USB charger
USB input
Keyless entry
Convenience
Skip the rental counter
Use the app for pickup and return instructions
Add additional drivers for free
30-minute return grace period
No need to extend your trip unless you’re running more than 30 minutes late
Peace of mind
No car wash necessary, but keep the vehicle tidy
Free access to 24/7 roadside assistance
24/7 customer support
4.78
46 ratings
I don't know I never picked the car up I was told it was canceled because of insurance. I talked to the owner of the car and he did nothing I hope I'm not further charged because I never use the car. And I don't think I'm ever going to use Turo again.
Patricia •
For clarification, I did not cancel this trip. The vehicle remained available and ready for Patricia’s reservation on my end. The cancellation occurred entirely on the guest/Turo side and was reportedly related to insurance, which is not something I control or handle as a host. Unfortunately, I had no ability to prevent or reverse the cancellation, despite being fully prepared to honor the reservation.
Loved the vehicle
Armando •
Host was awesome! Car was awesome! The whole process was awesome! Pickup and dropoff was a breeze. The host was very understanding of my “dad brain” moments I had on this trip. He was able to answer all of my questions and in a timely manner. Honestly, I am very grateful of the host as I really was all over the place mentally on my trip with my family. His messages were clear with instructions yet I still made the mistake of not reading the full message. And there were clear instructions about which key to use to actually start the car. I’d rent from him again! Car ran smooth and was maintained very well!
Jason •
Thank you so much, Jason! I really appreciate you taking the time to leave such an awesome review. It was truly a pleasure hosting you and your family! And no worries at all about the “dad brain” moments 😂 — we’ve all been there! I’m just happy I could help make your trip a little easier. Thank you for taking great care of the car, and I’d absolutely love to host you and your family again anytime. Safe travels! 🙏🏽
Extremely disappointing experience. When I picked up the car at the airport, I was told I would only need to pay about $15 to exit the parking lot. Instead, I was charged $70. I did not have an extra $70 available, so I spent two hours stuck in the airport parking lot trying to figure out how I was going to get out.
I contacted the host, and instead of actually helping resolve the issue, he repeatedly told me to “call Turo.” Turo customer service was not helpful either, and I had to argue with them just to try to find a solution. I even considered canceling the rental and getting a refund, but I was told I would not receive one, leaving me basically stuck.
I eventually had to borrow $70 from someone just to get out of the parking lot. This was an unnecessary and extremely stressful inconvenience that should never have happened.
I would never rent from this host again. Honestly, after this experience, I would also think twice about using Turo at an airport because when something went wrong, I felt like I was completely on my own. The only way I got out of that parking lot was because I personally found someone willing to lend me the money.
Cherish •
Turo confirmed the $70 parking fee would be fully reimbursed. I personally contacted Turo and advocated extensively for the guest, working through every available option, including reimbursement and cancellation. Turo advised that sending money directly would violate policy. Saying I simply told the guest to “call Turo” and offered no help is inaccurate. I went above and beyond to advocate for the guest, find a fair resolution, and protect their refund while following Turo’s policies.
Car was great host was very friendly!
Parminder •
4.78
46 ratings
I don't know I never picked the car up I was told it was canceled because of insurance. I talked to the owner of the car and he did nothing I hope I'm not further charged because I never use the car. And I don't think I'm ever going to use Turo again.
Patricia •
For clarification, I did not cancel this trip. The vehicle remained available and ready for Patricia’s reservation on my end. The cancellation occurred entirely on the guest/Turo side and was reportedly related to insurance, which is not something I control or handle as a host. Unfortunately, I had no ability to prevent or reverse the cancellation, despite being fully prepared to honor the reservation.
Loved the vehicle
Armando •
Host was awesome! Car was awesome! The whole process was awesome! Pickup and dropoff was a breeze. The host was very understanding of my “dad brain” moments I had on this trip. He was able to answer all of my questions and in a timely manner. Honestly, I am very grateful of the host as I really was all over the place mentally on my trip with my family. His messages were clear with instructions yet I still made the mistake of not reading the full message. And there were clear instructions about which key to use to actually start the car. I’d rent from him again! Car ran smooth and was maintained very well!
Jason •
Thank you so much, Jason! I really appreciate you taking the time to leave such an awesome review. It was truly a pleasure hosting you and your family! And no worries at all about the “dad brain” moments 😂 — we’ve all been there! I’m just happy I could help make your trip a little easier. Thank you for taking great care of the car, and I’d absolutely love to host you and your family again anytime. Safe travels! 🙏🏽
Extremely disappointing experience. When I picked up the car at the airport, I was told I would only need to pay about $15 to exit the parking lot. Instead, I was charged $70. I did not have an extra $70 available, so I spent two hours stuck in the airport parking lot trying to figure out how I was going to get out.
I contacted the host, and instead of actually helping resolve the issue, he repeatedly told me to “call Turo.” Turo customer service was not helpful either, and I had to argue with them just to try to find a solution. I even considered canceling the rental and getting a refund, but I was told I would not receive one, leaving me basically stuck.
I eventually had to borrow $70 from someone just to get out of the parking lot. This was an unnecessary and extremely stressful inconvenience that should never have happened.
I would never rent from this host again. Honestly, after this experience, I would also think twice about using Turo at an airport because when something went wrong, I felt like I was completely on my own. The only way I got out of that parking lot was because I personally found someone willing to lend me the money.
Cherish •
Turo confirmed the $70 parking fee would be fully reimbursed. I personally contacted Turo and advocated extensively for the guest, working through every available option, including reimbursement and cancellation. Turo advised that sending money directly would violate policy. Saying I simply told the guest to “call Turo” and offered no help is inaccurate. I went above and beyond to advocate for the guest, find a fair resolution, and protect their refund while following Turo’s policies.
Car was great host was very friendly!
Parminder •
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No smoking allowed
Smoking in any Turo vehicle will result in a $150 fine
Keep the vehicle tidy
Unreasonably dirty vehicles may result in a $150 fine
Refuel the vehicle
Missing fuel may result in an additional fee
No off-roading
Vehicle may have a device that collects driving and location data. Data may be shared with third parties for vehicle recovery or protection purposes.
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