Subaru Crosstrek

Car ran silky smooth and Michael's communication was on point the whole time. 11/10

Daniel •

The pickup and drop off was very accessible and easy. Economical on gas

Ana •

Great pick up and drop off experience. Great little car to get you where you need to go!

Paul •

The tail light was out, other than that was a great trip!

Mariel •

I rented the Subaru, the car seems fine in the pictures but it has a lot of problems.

For starters there is NO AC…. We noticed at pick up that it wasn’t cooling. We messaged the host right away and he just said thank you for letting him know so they can get it replaced. No additional solution was offered.
It was cold the first couple of days so we got by just riding with the windows down, but the weather was very hot after 2 days and it made any driving very uncomfortable and unbearable. When we reached out again he said he will put Freon in the car for the next guest and offered no compensation or resolution besides letting me know I can bring it to a trusted shop for the Freon. Keep in mind that the host already knew we were visiting, so this suggestion was not a viable solution for us since we aren’t familiar with the area, let alone any mechanics.
Just want to note this for anyone wanting to rent this car…. You deserve to know. Also please note that I’m almost certain the original description did mention there is AC. Either way there should be some heads up. I almost had a full on panic attack one afternoon due to it being so hot and having no AC to cool down. We were miserable truly…

Car takes a while to brake, and does not get up to speed quickly. It snow the first weekend, the car sounded like it had trouble starting but I do understand that since it’s an older car.

We selected pick up/drop off at 38th and Blake station, but there was no address provided for where exactly to do pick up/drop off. We are planners and like to book our ride shares in advance, but were unable to. I reached out to the owner when I booked, and he stated that he was unable to offer address before the day of. Owner stated that it would be the RTD parking lot but no address was provided. We had to google the lot and only one address populated… so we ordered our ride there. The day of I messaged the host with the address we found to ask for confirmation, thats when he sent us a different address, causing us to have to reroute our ride share. At pickup the owner did admit he had no idea there was more than one RTD lot. Overall I think providing an address only within thirty minutes of pickup does create delays. Just know that if you choose this pick up/drop off location, there are several places you may end up having to pick up/ drop off the car.

Lastly, I am one to wipe down surfaces when I travel for peace of mind. I wiped down high touch surfaces in the car on the first day: Steering wheel, dash, door handles, gear shift, etc.
I am glad I did so because all surfaces I wiped down were dirty.

I have reached out to the owner for possible resolution, mainly due to no AC and I had hoped to get some sort of communication, but the owner left me on read.

Please note also that I received an invoice for gas charge and the app stated I have until march 24th to reply… I immediately disputed it. Within 30 minutes however I noticed that they automatically drafted my card for the charge without following up about the determination of the dispute.

Alejandra •