Mercedes-Benz GL-Class

easy pick up GREAT CUSTOMER SERVICE my go to TURO. Returning satisfied customer.

YOLANDA •

Thank you for being very attentive and helpful and I received great service from you. I appreciate that. Thank you and I will be renting from you again.

Charles •

The car was great fit for the family I had come down to visit. I had some last minute changes and Tung was very accommodating, would definitely rent from him again.

Lantz •

The host cancelled this trip last minute. This message was automatically posted by Turo.

Turo •

The car is in good shape but the experience was horrible. The battery in the key said it needed to be replaced when I picked up the car. I assumed that it would have enough juice to last the two days of my rental, since I trusted that the host was aware since it was lit up in the car. That was not the case. After driving 2 miles from the pick up location and doing some shopping, I got in the car and the car said the battery was dead in the key. Luckily, I was able to move the key around enough to get it started but then couldn’t stop the car for hours for fear that I wouldn’t be able to get it started again. I ended up returning the car a few hours after I picked it up after purchasing two different batteries and trying to replace it myself twice. I told the host I would be returning it and expected a full refund given all the hassle and the fact that I had to pay $60 round-trip to get to the pick up and drop off location, plus I paid for two batteries. Ultimately, I had to call Turo directly because I did not get the full refund. Turo said I absolutely deserved the full refund and gave it to me. Then, I went to check out of the reservation and there was still a balance on the account. I ended up paying it because I want to be done with this. Super disappointing! I have rented from dozens of hosts through Turo and never had an experience like this.

Robbi •