5 stars because I am a firm believer in customer service when issues arise and the host gave a solution. Car drove well! No issues, it was smooth, didn’t stall or overheat, we felt very safe. There was a hint of a smoke smell but it went away when driving with the windows down and AC. I appreciated the cleanliness of the cars interior aside from that. We took the car on a camping trip I was so grateful for how spacious it was when placing the back row down. Communication is wonderful! The host is very responsive, respectful, polite, and professional. I will definitely use their service again if needed in the future! I drove 40 minutes out to pick up because the rentals near my home didn’t seem reliable- I’m glad I did and would do it again- I decided based off of them not having any car issues or cancellations. This car doesn’t have Bluetooth or I couldn’t figure it out at least lol it also didn’t sync with my phone to play music but it did with my cousins (lightning cable not sure if that makes a difference). Thank you so much once again! I hope to rent again in the future!