Ford EcoSport

Unfortunately, my experience with this rental was extremely disappointing, and I would not recommend renting from this host based on my experience.

To begin, after I had already booked and paid for the vehicle, I was informed that it was not ready because it was undergoing maintenance and would not be available until 10 AM the following morning. Shortly afterward, a co-host contacted me stating that the vehicle was ready for pickup. However, I was then required to travel farther than the originally agreed-upon pickup location, which was already an inconvenience.

Approximately 20–25 minutes after picking up the vehicle, I began experiencing issues with it unexpectedly shutting off, along with the battery warning light illuminating. I immediately contacted the host to report my concerns because I was genuinely worried about my safety, especially since I was traveling from Baltimore to Washington, DC, around midnight.

Instead of acknowledging that there could potentially be an issue, the host and co-host repeatedly insisted that I was simply misunderstanding the vehicle’s auto engine stop feature. I explained multiple times that I am familiar with this feature and have experience working with vehicles. What I experienced was not consistent with what I know to be normal operation.

What concerned me even more was the conflicting information regarding the vehicle’s maintenance. One of the co-hosts specifically told me that the only work performed on the vehicle was replacing the windshield wipers. However, while accessing the trunk, I noticed invoices and boxes from automotive parts that appeared to indicate additional work had been performed beyond a simple windshield wiper replacement. This raised further concerns about the accuracy and transparency of the information being provided to me, especially considering the vehicle had initially been unavailable due to maintenance.

The communication throughout this situation was equally disappointing. Although the host responded and offered assistance, I felt that some of the responses from the co-hosts were unnecessarily argumentative and dismissive. Instead of working toward a reasonable resolution, the conversation became a repeated back-and-forth about why I was supposedly mistaken.

The host also questioned why I continued driving the vehicle to DC instead of pulling over or having it picked up. However, it was approximately midnight, I was traveling on the highway, and I had no alternative transportation home. I did not feel comfortable stopping on the side of the highway late at night unless absolutely necessary. My decision to continue driving does not mean my concerns were invalid.

I was accommodating from the beginning, including accepting the last-minute changes to the vehicle’s availability and pickup location. Unfortunately, I did not feel that same level of understanding was extended to me when I experienced an issue.

I paid for a reliable vehicle and expected a safe, professional rental experience. While I appreciate that the host communicated with me, I was ultimately dissatisfied with how the situation was handled.

My biggest concerns were the vehicle’s performance, the conflicting explanations about its maintenance history, and the dismissive manner in which my concerns were addressed. I do not believe a customer should have to repeatedly defend themselves simply for reporting a potential safety issue.

I will be addressing this experience directly with Turo. Based on my personal experience, I would not rent from this host again. I strongly encourage future renters to inspect the vehicle carefully, ask questions about any recent maintenance, and document any concerns before leaving the pickup location.

Tony •

Always great and great host ! I appreciate thier kindness and patience.

Alexis •

How was very accommodating and vehicle runs great

Ibrahim •

Great service

Dominic •

The car drove really well and was extremely clean. No issues at all with pickup or drop off. Would definitely recommend.

Elene •